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VASA Fitness in Orem, UT offers an extensive range of amenities, including diverse equipment and various fitness classes such as Zumba, dance fitness, and cycling. Rated by some as a great place for working out and friendly staff, the gym aims to create a motivating and encouraging environment. However, numerous customer reviews highlight critical issues, including poor customer service, hidden fees, overcrowded facilities, and cleanliness concerns. Members have also experienced difficulties with contract terms and equipment maintenance, which raises questions about transparency and value for money.

Pros:

  • Wide variety of equipment and classes.
  • Friendly and knowledgeable staff.
  • Motivating and encouraging environment.
  • Great for different fitness levels.
  • Sauna and hot tub amenities.
  • Childcare services available.
  • Dance fitness and Zumba classes highly praised.
  • Some trainers are highly recommended.
  • Convenient location with ample parking.
  • Affordable membership options.

Cons:

  • Poor customer service and communication.
  • Hidden fees and misleading pricing.
  • Overcrowded and cleanliness issues.

Location / Contact

Rating Stats

3.8

out of 5.0

39 reviews
5.0
14 reviews
4.0
9 reviews
3.0
17 reviews
2.0
31 reviews
1.0

Reviews (110)

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Value 4/5: The membership is a pretty good deal since I swim, run, cycle and weight train, and studio red is a fun add on.Classes 3/5: Instructors arrived late to class, unlocking the door for the cycling classes when the class was supposed to start. One of the studio red instructors gave bad instructions that threw off the rest of the workout. Heather’s cycling class was awesome though and I loved the studio red classes.Equipment 2/5: Only 4 spin bikes on the floor and 2 are broken, and the hot tub was colder than the pool.Billing 2/5: Had lots of issues, including account showing as cancelled (despite following corporate instructions exactly).

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Been going here for 8 years & it is what it always was. But, Hello, will the kidcare ever be open between the time of 12-4… that is a big span of time & between that is when I can go! Please open the kidcare till like 2 & then close till 4… please!! Also on at least Friday be open later then 12. Be wonderful!!

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Waste of money. They charge a ton of fees and try to get the most money out of you possible. From the beginning to the end, it is all about money. Want to join? You need to pay the joining fee AND a price lock-in fee. Want to cancel? They make you pay $25 and sometimes even the next month’s service without even receiving access to their services. And that doesn’t even begin to describe the facilities!! They are almost always full, not very family friendly, and a ton of the cardio machines are broken! They do have great facilities for just about any muscle-building exercise (arms, back, legs — just not cardio, and abs), but you will have to look around to find an open spot most of the time.Unless you fancy the idea of going to watch other people exercise or go in for free on a friend’s plan, you are MUCH better off going to the Provo Recreation Center. They charge only one time, and it is super family friendly.

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Pros: I LOVE Studio Red!! It allows me to push myself and it keeps me motivated!Cons: I absolutely HATED the free consultation. He answered none of my questions, told me I couldn’t achieve the goals I had set for myself, didn’t help me with form and went straight to trying to sell me on personal training. He was extremely rude and pushy.

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This is my 2nd, 2nd rate review.1st review, pool closed most of summer, reopened around Labor Day.1st review, showers closed "for remodeling" for 5 days.Yet they do look the same, nothing new.Today, ICE COLD shower.ICE COLD.In Orem, UT.I will not be renewing this membership next June, as I have paid a 1yr membership up front.Edit:One week later, slow day, 3pm, again, no hot water.Again.Had it all week after last incident.

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Mary was great at helping me cancel my account. She didn’t make me feel guilty for canceling. I know I’ll be back when my schedule changes.Thank you VASA.

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The locker room, showers, swimming pool, spa, and saunas are gross. The toilets and urinals in the men’s room are constantly out of service so there often ends up being a line just to urinate. They don’t stay on top of keeping toilet paper in the stalls stocked throughout the day so if you’re not careful you can find yourself in a bad situation. When you’re paying $40 / month, the least you can expect is some basic sanitation.

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VASA at university provides all the necessary equipment to facilitate a great workout. Can get quite packed at peak hours but if you want a place with the right environment and equipment to peruse your goals then VASA on university is the place to go! Be warned: 99% chance that there is a bigger guy than you there so be cautious if you have a fragile ego.

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There are crowded gyms, extremely crowded gyms, impossibly crowded gyms and then there is VASA. Want to find a parking spot? Prepare to see tons of cars circling around all the time as it is always full. Want to run? Their treadmills are always braking down or making funny noises. Want to lift weights/squat? good luck finding a free spot no matter the day/time of day.

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The Greeley VASA staff is AMAZING. Ive been going to gyms for over 10 yrs and VASA is hands down my favorite gym. And the staff makes all the difference in turning the gym from a 3rd space into a HOME. Angela, Mandy & Abbey bring energy fun and joy to group fitness and put the UNITY in COMMUNITY!

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Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 3.8-star.

This business has 110 reviews.

The address is: 1259 S 800 E, Orem, UT 84097, United States .

The contact number is +1 801-655-1139

This service is listed under Gym .

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