VASA Fitness

Both Haley and Ian were great about giving me a tour of the gym as well as being really positive and motivating. When it came to signing up, they helped me with everything making it an easy process. Savanah S in their customer service department was great as well helping me set up my first payment and updating my physical and mailing address. Super excited about going here and the variety that the gym offers.

I like and appreciate VASA. My home location is clean, well staffed, and often busy. The options to stay fit are varied, so one never gets bored. I signed up for the Personal Trainer (Strength Training). I enjoy the sessions very much, however, my work schedule is beginning to conflict with the time I'm able to use the sessions. I was hesitant to request cancellation of Personal Training, but Anna M. quickly reassured me and assisted in my issue. I mean, fast! I didn't want to cancel VASA completely, just the extended Personal Training. The entire process was easier and faster than I expected. As for me, recommend VASA for your workout experience, including the Personal Training. Don't be afraid to try it. VASA and Anna M. were extremely helpful. - Signed, Juanita

The University Vasa gym is really nice - super clean, plenty of equipment, friendly staff, great atmosphere. I’ve only been coming here for a couple of weeks but so far I’m extremely happy with it. There are just a couple small suggestions that I would make, but nothing really negative. I wish the showers had a little ledge or something that I could put my soap on and I also wish that the TV in the locker room was on mute because it’s always on the HG network and I find that very annoying. Other than those little things, I have no complaints. Looking forward to getting fit here.

This is absolutely ridiculous. I’ve been going to this Vasa for months and out of the 9 stairmaster machines they have, 4 are out of order. Half of their machines are out of order and have been for like 6 months. No effort to repair or replace them. Everytime I go there are people waiting for one of the stairmasters because almost all of them are broken. Not okay. I’m going to start going to the other Vasa in Orem.

I have no idea why they don’t have fans in the bathroom. It smells really, really bad. The moment you walk into the bathroom, you will want to get out.. please can you just add fans? It’s common across all the other vasa gyms…Spacious and a lot of equipments. But too many students. It gets crowded.

This gym has all the Olympic barbell strength training equipment. It's kept relatively clean.Areas they could improve:- peak afternoon times expect to wait 30+ minutes for a power rack- a lot of power lifters and not enough maintenance on barbells, frequently encounter bent bars with no replacement available, which is a safety hazard. Power racks have holes in the floorboard and no repair or replacement in over a year.- sometimes no clips, many people bring their own- their billing office threatened a penalty when my credit card was rejected due to me cancelling my card (credit card fraud). Next time my card number is compromised I can expect a nice fee from vasa! (-:

Gym is always clean and equipment is kept in great shape. Machines are almost always working and if out of service they are only closed for a day or two. Staff is friendly and knowledgeable. Great amenities on top of the actual gym part. Only complaint is it gets really busy.

The facility itself is nice: plenty of machines, free-weights, etc. The company, however is the typical sketchy, con-you-out-of-your-money, gym. Not only do they intentionally neglect to tell you about certain fees, they don't even honor their own policies. Here's a specific example: I signed up a couple of years back and paid for the more expensive membership because I was told it included the guest privileges. After bringing guests for years, one day I was told it was not a part of the membership I pay for and I would have to add the guest privileges for an extra $17 a month (absurd seeing as it only costs $10 for a basic membership). I decided to drop my membership to the basic plan and add guest privileges (since that was the only reason I was paying for the more expensive membership in the first place). After being billed for the guest privileges add-on, I was emailed and informed that I could not add guest privileges onto a basic membership. I added the guest privileges through the Vasa app, paid for it, it shows that I have a basic membership with guest privileges, and they are STILL trying to tell me that I cannot have guest privileges. No mention of a refund or explanation as to why their app allows me to add guest privileges and be billed for it, just a simple, "sorry, you can't have guest privileges on a basic membership". It's companies like Vasa that give the gyms a bad reputation. Unprofessional and immoral.

Having.been a member of numerous health clubs, large and small, from coast to coast my initial findings with VASA are very exciting! There doesn’t appear to be any favoritism but everyone appears w’ve an equal in treatment and respect at VASA. The reception I received was warm and genuine and subsequent treatment was equally cordially respectful and professional. VASA may not be a major national player in this field, but they will soon be if they keep up this approach to consumer care. Their facilities are not lacking either, but rather are state of the art and the staff are more than willing to present them to you and make them available to you to use at all times. I’ve never felt so warmly received at, and openly exposed to all the all the apparatus at a club because quite often some of what you see is reserved for a higher priced membership you learn about later. I’m getting a sense that VASA Fitness is an honest, real deal fitness club that will be a household name across the country in 10 years!

Awesome gym. Tons of equipment and options. Does get very crowded later in the afternoon, but isn't really a bad thing. I would like to see an increase in equipment maintenance... A lot of machines, benches have loose bolts and things. Tons of simple fixes that could easily be kept up on, that I notice everyday.