Crunch Fitness - West Pembroke

I would give zero stars if possible, this gym is too small and just didn’t like how closed the space is. To cancel my membership was the hardest thing because every time I did “surprise you’ve been charge again” and I still don’t understand how you are allowed to take way money from people just like that. Horrible and super rude staff . Just a no for me.

The music and classes are TOO LOUD! I have Bose QC35 active noise canceling headphones, listening to heavy reggae with the volume all the way up and I can still hear the screaming instructor and buzzer.Otherwise it’s a good bodybuilding gym for the cheap price

I like this gym a lot, it’s fairly clean. I wish the sauna had an etiquette sign inside of it. People frequently have loud and vulgar conversations on the phone or use their phone without headphones to play videos or music in a small place with others that’s supposed to be the most peaceful..Edit: please put a sign up in the sauna for etiquette! Everyday people will talk on speaker phone, it’s really disrespectful for people trying to fit a moment of relaxation into their day. Begging you guys , and knocking my review down to 1 star

Always packed. Yoga classes with Kiana are amazing

What place for a good workout. Great place ,great equipments, great staff and unbeatable price.

These people are literally scammers who will try to take as much money from you as possible. Do not sign up for the kickoff unless you’re willing to get roped into months and months of expensive personal training, and trust me, if and when you try to cancel they will make it the most impossible and stressful process you could possibly imagine. If you try to cancel your membership, expect the same thing plus tons of random fees, and that’s if they even go through with cancelling it for you because they will put that off and avoid it at all costs. It’s all about money with them. Save your money and go somewhere else it’s really not worth it.

This gym have problem in terms of how credit card informations is handled and cancelation management. I would not recommend the training program no due trainers but due to the management in the GYM. My experience goes directly on Mark, poor management and client experience. Below my rational.1) my main issue: My membership was cancelled, I have months without going to this gym for training and I have been charged over $400 in a single transaction. This is has been escalated and still under review. Think about it, membership cancelled without going to the gym and a customer get charged over $400 for nothing.2) poor management cancelation process: to sum up, which is not logical at all. You have to make sure yourself that membership is cancelled for the gym membership and the training program. I went to the front desk asking to cancel the membership. I was told you are ready to go now membership has been cancelled. Months later more charger into my credit card. To sump up, membership was cancelled but training program still open. Let’s think about this for a moment, where in the world make senses that the membership is formally closed but other aspect of the gym can still open. I have to cancel again. Of course; these are poor Managament ways to try to still get out of you dollars. Then, weeks later $400 dollars charge which are now under investigation. That’s just unacceptable.3) poor management on private information: this Gym had 0 control on billing. If you go there and ask who work in billing to fix any issue. Response anybody. Any of the staff has access to your information which leave the door open for crazy stuff on credit cards.4) Downgrade concept, basically, if you sing for a training and then you want to downgrade they will force you to have another circle of payments regardless you already have long time in the gym. To sump up, don’t do this.. if you feel you are not using the gym just don’t use it.. specially if you are dealing with Mark. If you see that name, just try to get someone else.To sump up, management overall need to have cancelation process under control. It is unacceptable that as customer you need to go through multiples steps vs sing in into the gym is super fast. There should be a single cancelation process and stop playing with people. It is a single gym. Finally, you need to have more controls on how credit card information is managed.——-Just to responds to your last comments, please go back and review again. I have been charged additional money. All was already paid all related to training. By the way I’m still waiting for your call or email. I was already in your gym couple times this week.

Terrible Gym! Terrible customer service! The general manager of West Crunch is never available and does not take calls when requested for purposes of stop or momentarily canceling the membership, I am no longer interested in being in that gym, even if I have a written medical justification and presented to the general manager, they follow me loading it brought me and I never had an answer, I had to proceed legally via my bank! DON'T BE SCAMED!!

Crunch fitness is really organized and friendly. Philip Franklin helped me out a lot and was super sweet. Glad to have my new membership here :)

Variety of exercise machines, lots of treadmills, ellipticals, and bikes to work on your cardio. Spinning and Zumba rooms. Good atmosphere but it gets too crowded and there are people who sit in a machine for 20 minutes to look at their cell phones and you wait for the machine. They slow you down! If you are going to look at your cell phone, stay standing and do not occupy a machine or exercise area that others can use.