Located at 5815 W Norfolk Rd, Portsmouth, VA, Planet Fitness offers a welcoming and well-maintained space for fitness enthusiasts. The gym provides a range of workout equipment ensuring you rarely have to wait for a machine. The staff consistently receives praise for their friendliness and professionalism, contributing to a positive atmosphere. The gym is also notably clean, with stock readily available at cleaning stations and plenty of hand sanitizers, enhancing the overall gym experience.
However, there are areas for improvement. Issues such as cold showers, the gym not being open 24/7, and security concerns have been highlighted by members. Despite these drawbacks, Planet Fitness remains a solid choice for budget-conscious individuals seeking a friendly and supportive environment for their workouts.
Pros:
- Wide variety of exercise equipment.
- Friendly and professional staff.
- Clean and well-maintained facility.
- Rarely crowded despite high membership.
- Affordable membership options.
- Ample parking space.
- Helpful and courteous customer service.
- Strong adherence to hygiene standards.
- Convenient location.
- Inclusive, non-judgmental environment.
Cons:
- Inconsistent hot water in showers.
- Not open 24/7 as previously advertised.
- Reports of lockers being broken into.
Location / Contact
- Address: 5815 W Norfolk Rd, Portsmouth, VA 23703, United States
- Phone:+1 757-330-5362
- Website:planetfitness.com
Rating Stats
Reviews (110)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.4-star.
This business has 110 reviews.
The address is: 5815 W Norfolk Rd, Portsmouth, VA 23703, United States .
The contact number is +1 757-330-5362
This service is listed under Gym .
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Carol Davis
9 months ago
Lots of equipment usually I don't have to wait for a machine
Charmaine Chaffin
9 months ago
Can't beat the price, but I really wish more members were held accountable for being rude to members that are bigger or trying to get healthier
Tanya McCoy
10 months ago
Amazing staff!
Andrea Smith
10 months ago
Love this place. I left my lock home , so I used the lockers with the lock on them . Very nice and simple to use . Thank you planet 🙏 fitness for making it easy , no excuses 💪 for not working out !! …
Kenneth Bowers
11 months ago
The age group is older early!
A Boone
11 months ago
Always greeted coming in and going out.
Terry West
11 months ago
Nice gym. Nice atmosphere. Hoping one day PF will get a sauna.
Brandon Hopson
1 year ago
My favorite Planet Fitness. I’ve been going for years.
Chris Bell
1 year ago
The Western Branch Planet Fitness is pretty nice! Great equipment, well maintained and clean.
Cherie Lewis
1 year ago
Had a very good temperature, always available equipment although there were people in there but it was still available places and equipment to work out on I did not have to take a shower I don't know anything about the water leverage or anything like that but I do know the bathrooms were clean there was more than enough hand sanitizer I would say it's a #one gym it's 👍😊 oh and a customer service is excellent