Fit Factory Braintree offers an expansive fitness environment tailored to various exercise needs. Located at 288 Wood Rd Suite 100, Braintree, MA 02184, this gym features a wide range of group classes, including Zumba, yoga, and weight training. Staff members are friendly and dedicated to maintaining a clean and welcoming atmosphere, making it a go-to spot for fitness enthusiasts.
While Fit Factory Braintree excels in its gym amenities and class diversity, it struggles with customer service, especially regarding membership cancellations. Complaints about deceptive practices concerning closing accounts and additional fees overshadow the positive aspects. Prospective members should weigh these factors before committing.
Pros:
- Wide variety of group classes
- Clean and well-maintained facility
- Friendly and supportive staff
- Reasonable membership fees
- Ample parking
- Personal trainers available
- Childcare services
- Member-focused environment
- Good selection of equipment
- Inclusive atmosphere
Cons:
- Complicated membership cancellation process
- Overcrowded during peak hours
- Issues with broken and outdated equipment
Location / Contact
- Address: 288 Wood Rd Suite 100, Braintree, MA 02184, United States
- Phone:+1 781-277-0402
- Website:fitfactoryclubs.com
Rating Stats
Reviews (110)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.1-star.
This business has 110 reviews.
The address is: 288 Wood Rd Suite 100, Braintree, MA 02184, United States .
The contact number is +1 781-277-0402
This service is listed under Fitness Center .
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Family Romero Pons
4 years ago
Very disappointed with the membership. I told them to ensure not to renew and once they charged me the renewal fee, they told me in need to go in person and do a written cacelation
Rose Saba Rezendes
4 years ago
It is ridiculously frustrating to pay for a membership and not be able to take a class that you PAY for. To all of you who work the system and continually shut out the rest of us who would like to take a Barre class, seriously???
Cass
4 years ago
Wouldn’t want to train anywhere else. The training staff treats you like family. Couldn’t recommend a place more amazing than FitFactory Braintree.
Rick C
4 years ago
joined in winter 2018, move away from the area. they put my name in collection agency, and to my credit report. which lowered my credit score. stay away, scam.
Rich
4 years ago
The gym keeps calling and harassing me for money 2-3 times a day even though I have cancelled my membership in person on three separate occasions now. I haven't been there for years but they refuse fix the issue and cancel the membership properly.
Stevi Salafia
4 years ago
The facility is really clean, the classes and instructors are great, the staff are really friendly. I haven't been in the weight are yet but it seems like they have a lot of options there as well. Well worth the monthly membership!!!!
Valerie Hatfield
4 years ago
I've been a member at Fit Factory since the club first opened. I must say they have done a great job with keeping the place look brand new! The front desk staff is so friendly and the trainers are very knowledgeable and always approachable.
anita Anitac
4 years ago
Been going to this gym before it was FitFactory, and I have to say FitFactory is the best so far. It's pretty clean and there is always someone cleaning the stairway, mopping the floor, cleaning the bathroom, spraying the machines. I give it a 4, not 5, because the only thing I would like to see different is better ventilation. It gets HOT and humid inside due to the body heat and sweat during busy hours.
Kathie Lopes
4 years ago
#1 Friendly and helpful staff!#2 Friendly and helpful staff!Cleanliness of the facility.I don't have to wait to use equipmentA wide variety of equipment to useParking and location is goodAs a very senior citizen, I pick mostly cardio to do. Going to the gym is 50% social and 50% exercise for me. The staff never pressures me to do more than I want and need.
Alecia Gulczynski
4 years ago
Been going to this gym since I they opened. They are always improving it and adding new machines and workouts. Great classes. Definitely the cleanest gym I've ever been to. Great price. Great instructors , especially Kelsie. They have multiple locations now too.