Planet Fitness at 2863 Northtowne Ln, Reno, NV, offers an accessible gym environment with 24/7 hours and a focus on providing a positive experience for all members. They emphasize a non-intimidating atmosphere and affordability, making it a viable option for gym-goers across various fitness levels. Members can enjoy amenities like hydromassage tables, a variety of equipment, and a clean, supportive environment with friendly staff.
However, some areas for improvement include better maintenance of cleanliness, especially in the locker and shower areas, as well as addressing issues related to equipment upkeep. Membership experiences seem to vary based on staffing quality, underscoring the need for consistent service and cleanliness across all shifts.
Pros:
- 24/7 availability.
- Affordable membership options.
- Variety of workout equipment.
- Hydromassage tables available.
- Friendly and helpful staff.
- Non-intimidating atmosphere.
- Clean facilities (mostly).
- QR codes for machine instructions.
- Good for all fitness levels.
- Convenient for frequent travelers.
Cons:
- Inconsistent cleanliness, especially in bathrooms.
- Some equipment often broken or outdated.
- Varying quality of customer service.
Location / Contact
- Address: 2863 Northtowne Ln, Reno, NV 89512, United States
- Phone:+1 775-453-9321
- Website:planetfitness.com
Rating Stats
Reviews (70)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.2-star.
This business has 70 reviews.
The address is: 2863 Northtowne Ln, Reno, NV 89512, United States .
The contact number is +1 775-453-9321
This service is listed under Gym .
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Johnny
11 months ago
Great gym, Clean facility with friendly staff!
Jannet Martinez
11 months ago
The assistant manager is a racist, he is so rude and has the worst customer service ever I will be contacting higher management I have recordings of him being disrespectful and rude. Need better leadership.
Donnell Walker
11 months ago
Awesome place to work out indeed
mike Miller
11 months ago
If I’m a member of a 24h fitness club, why can’t I park in front at 1am to go to my gym but am harassed by a security guard about “no overnight parking”? Am I a member or not? Am I allowed to park in front of my gym or not? If so, why do you harass people that they can’t park here? I don’t see anyone else getting asked to park somewhere else while going to their gym. I don’t see even semi trucks get asked to leave. Please overthink your policies. This is ridiculous.
Bruce Brightman
11 months ago
Great gym, friendly people.
Les Saul
1 year ago
Good place to workout for the price. They need more ab machines and a pool and spa wouldn't hurt. They could build an elite club with those things and they would make a killing. People would pay more for those extras.
Matthew Cope
1 year ago
I have been going to this gym for awhile, and finally ended my membership after finally getting fed up with the lack of community. When thousands of people join a gym, they join a community. Being in a community means simple things, like wiping down equipment, not hogging six sets of dumbbells when you only need one set at a time, being aware when people are waiting to use a machine, instead of sitting on your phone for five minute “rests” between sets. I thought I had a good thing going, but it’s impossible when the members have no sense of community.It also does not help that they let 14-17 year old kids in for free during the summers. I’m not against this on paper, but I have seen so many teens not wipe down, and overuse equipment in a way that is not safe.
John Heiner
1 year ago
Good gym. I like that it is open 24 hours.
Karah Martinezz
1 year ago
This gym is absolutely TRASH. They will charge your card when you have already paid them a there employees are super rude . Highly don’t recommend.
Gina Buell
1 year ago
This is a great place to and get your gym on. Staff is great. Always clean.