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Planet Fitness at 2863 Northtowne Ln, Reno, NV, offers an accessible gym environment with 24/7 hours and a focus on providing a positive experience for all members. They emphasize a non-intimidating atmosphere and affordability, making it a viable option for gym-goers across various fitness levels. Members can enjoy amenities like hydromassage tables, a variety of equipment, and a clean, supportive environment with friendly staff.

However, some areas for improvement include better maintenance of cleanliness, especially in the locker and shower areas, as well as addressing issues related to equipment upkeep. Membership experiences seem to vary based on staffing quality, underscoring the need for consistent service and cleanliness across all shifts.

Pros:

  • 24/7 availability.
  • Affordable membership options.
  • Variety of workout equipment.
  • Hydromassage tables available.
  • Friendly and helpful staff.
  • Non-intimidating atmosphere.
  • Clean facilities (mostly).
  • QR codes for machine instructions.
  • Good for all fitness levels.
  • Convenient for frequent travelers.

Cons:

  • Inconsistent cleanliness, especially in bathrooms.
  • Some equipment often broken or outdated.
  • Varying quality of customer service.

Location / Contact

Rating Stats

4.2

out of 5.0

15 reviews
5.0
4 reviews
4.0
7 reviews
3.0
12 reviews
2.0
32 reviews
1.0

Reviews (70)

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So glad, I read reviews. Would not visit even with free pass!!The owners replies to complaints reveals a complete pacifist. This place has more problems than a math book, grateful for reviews!

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Excellent gym for average joe. Like myself.Weather is beginning to heats up, gym seems to be getting crowded at times. I wished there are more equipments so we don’t have to be waiting around that much. but it is what it is.Staff is excellent. I notice few of the staff working diligently to keep the place running smooth. I think one of the girls name sky something, she is always picking up things and dusting. When she done doing that she keeps all the sprayers and paper towels stock. I hope she getting paid well, least she should get a raise. All these little things makes it positive atmosphere for a great work out. Nothing worse than to have to walk around looking for paper towels. Killing the pump.Keep up the good work everyone. I think management do well to keep good employees around to run this place like a well oiled machine ✌🏽

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Jake is doing an amazing job running this gym. He has staffed this gym with friendly staff. Ivy is my favorite staff person. She is always so helpful. She is always busy cleaning and maintaining this location. Both Jake & Ivy get my respect and kudos

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Great gym, truckers can park behind the gym, plenty of room

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Bathrooms could be cleaner and better stocked of toilet paper. But I did also go at the busiest times, so it could've been stocked well until the rush hit. All the staff are friendly and helpful. Lots of space

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Horrible gym. Machines and hydro tables are always broken. The locker room is gross. The monthly fee does not come out at the same time every month. You also HAVE to cancel in person. I canceled my my membership and was told that the manager would have no problem reversing one month of charges, since I canceled on my date and hadn’t used it in months. I called back and the manager was extremely rude. She told me they don’t and can’t do that. She then gave me a number for Planet Fitness who tells me my problem can only be handled by the individual location. Lies, crooks, and busted equipment.

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I having a great time here at Planet Fitness , with the app it tells me how crowded the gym is and also with the QR codes i can scan them to know how to use the machines, there also works outs in the app and the people at the front desk are always nice courteous if I have a question. Very clean place .

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Very nice clean environment, everyone always makes sure to clean the equipment after each use and puts the weights back. Very different from my previous gym.

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This is the best Planet Fitness in Reno. I went to another one in town and it was so bad, I had to drive up the road to here. I go to Planet Fitness in several states and always look forward to coming back to this place even though they need new equipment!

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I would like to thank planet fitness for being a basic honest-to-goodness gym with such Excellent hydromassage massage tables. I love the positive vibe in the gym like "you belong" and stuff. And let me tell you, for what they charge a month even with a black card membership, it's still a steal. :)Those Hydromassage tables have helped my chronic upper back pain and tight muscles. If you come work out here, I'll give you my personal tips on making this automated hydromassage even better :) bring a silk eye mask so the bright lights don't bother your eyes, and cover your ears with older style headphones to tone down the sound of the water working its magic. It's fantastic to "reward yourself" after a tough workout. The respect paid by others for my visible hard work, is palpable and very rewarding. I am happy and grateful and look forward to a very long journey in wellness with Planet Fitness.

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Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 4.2-star.

This business has 70 reviews.

The address is: 2863 Northtowne Ln, Reno, NV 89512, United States .

The contact number is +1 775-453-9321

This service is listed under Gym .

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