24 Hour Fitness

Equipment is not new, facilities is not the prettiest, but location is convenient for me. Staff seems very nice and not to crowded to get a good work out in.

Cole was awesome. He signed me up with a membership that costs less and has more benefits than my previous gym membership. He is super helpful and patient. Promotion time for Cole.

Its not bad... but we canceled our membership for good reason.The top 2 are the fact its still not really 24 hours, there is no excuse but corporate greed at this point, and we want a late night option.But very close is the condition of the equipment. For example half the treadmills dont even work. Im paying to use that equipment, and you can't bother to fix it? 1 magbe 2 I get, but last time I was there. Easily 8-10 of them are broken, and have been for literally years with more going down and no repairs.Even the cleaning spray bottles dont work, theyre actually so cheap that the spray bottles wont work.Not that the overwhelming majority of people here clean anything, and thats a huge nail in the coffin. Its RARE to see anyone clean up equipment they use, its disgusting... just like the locker rooms.And the women's locker and changing rooms were designed like someone in the 3rd grade with special needs.Kids playing minecraft build better thought out spaces.Also the prices have gotten ridiculous. it's just flat not worth it anymore. You ask for premium price and offer very little, sorry but we're done.

Great place to work out. Not that busy. Compared with other location. Equipment not that new. But useful.Everything you need to do a good workout session

This gym is disgusting. Compared to the Plano gym off Parkway as well as the Allen and McKinney locations, it has some catching up to do. The bathrooms are nasty, the equipment is outdated, and the whole area smells terrible. I visited here once for convenience. NEVER AGAIN.

Old equipment and building. But besides that this review is mostly based off the staff. The front desk staff is terrible. Whoever was working on 10/19/23 at 6:30pm ignored me twice. He was busy signing up a new member. Didn’t acknowledge me at all. So I decided to come by later to give him time. I walk up and he’s on his phone and claims he is texting his manager. He tells me he isn’t ignoring me without looking at me. Weird way to ensure somebody is paying attention. He motions me to speak. I ask my question twice before he finally understands because he isn’t paying attention. He had no clue how to help. I just wanted info regarding personal training (pretty standard question for a gym, right?). He has no idea how to help. He says “there are no consultations. You just have to be here when the trainer is here” and he “thinks the personal trainer is out of town”. And just stares blankly at me. I tell him thanks and later. Dude needs a new line of work because he obviously doesn’t feel like helping people.

I was at your gym today and I really appreciate how diligent the cleaning staff was working. Claudia was doing a great job cleaning & wiping down the machines. I asked her name and let her know that I was going to write this review to acknowledge her hard work.

I’ve been coming to this gym for years and one thing I did not like was how dirty it was. They recently hired Claudia and this gym is getting a nice clean upgrade. She’s sweet and friendly. Her presence is definitely noticed even when she’s not there. :) it’s nice to have a clean environment to workout at.

I like this place but I wish they were actually open 24 hours or at least til midnight.. not happy with their hours

I have been consistently harassed for parking in a handicap space by both fellow members and employees. Recently, someone reported me to the front desk, even though I have a handicap permit displayed on my windshield. When I entered the building, the front desk staff had a hostile attitude and insisted that I couldn't park there without verifying my handicap status.Thanks to all of that, I decided to quit this facility. I’m tired of being judged for not limping or being in a wheelchair. Handicap means more than physical disabilities.