Defined Fitness at Rio Rancho boasts modern facilities with updated equipment and an expansive layout. The friendly staff and personal trainers receive high praise for their professionalism and willingness to assist members, making it a welcoming environment. It offers a range of amenities including a pool, sauna, and various fitness classes. Members appreciate the cleanliness of the facility and the positive atmosphere created by the team.
However, there are concerns about management responsiveness and some safety issues with equipment and the pool design. Members also noted problems with the air conditioning, loud music, and overcrowded classes. The gym's parking lot security and management's communication need improvement.
Pros:
- Friendly and helpful staff.
- Modern and clean facilities.
- Wide range of equipment and fitness classes.
- Welcoming and supportive environment.
- Professional and knowledgeable trainers.
- Nice pool and sauna.
- Sauna in the women’s locker room is spacious.
- Child-friendly with a Kids Club.
- Relaxation room available.
- Good lighting and bright atmosphere.
Cons:
- Issues with management responsiveness.
- Safety concerns with gym equipment and pool.
- Problems with air conditioning and loud music.
Location / Contact
- Address: 1640 Rio Rancho Blvd SE, Rio Rancho, NM 87124, United States
- Phone:+1 505-892-4080
- Website:defined.com
Rating Stats
Reviews (60)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.3-star.
This business has 60 reviews.
The address is: 1640 Rio Rancho Blvd SE, Rio Rancho, NM 87124, United States .
The contact number is +1 505-892-4080
This service is listed under Gym .
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Jessalyn Martinez
1 year ago
Absolutely love this gym and Mariah! Kids clubs is a joy for the kids and they are always wanting to go back! I love the space and the atmosphere is always so friendly
Jason Johnson
1 year ago
Mariah was no help. This is a warning for all parents. This location allowed my 17 year old son to sign up for a membership. They started billing him immediately without the weaver being signed by a parent. Months later when I found out I went down to sign the form. He signed up in Novemeber and his first workout was in July. If you do the math my son wash charged $320 for something he couldn't even use. They didn't do anything about it then and they won't do anything about canceling it now. Pick a different club to use for your workouts. My family won't ever use them again.
Michael Santos
1 year ago
Great gym. Clean, supportive and friendly staff. Tommy helped me get started as I didn’t know much about weight lifting. Great guy
Matrix
1 year ago
This gym is great.... A special thanks to Chris, the Operation manager. When there is an issue with the equipment he makes sure it is taken care of quickly.
Kearstin Krupiak
1 year ago
Love this gym, so much room always kept clean and the classes are awesome. General manager Mariah is so sweet and looks after the gym and its members
DRC Productions
1 year ago
Great gym and great staff! Gym is always clean and well kept! Staff are always welcoming and willing to help give you the best workout experience! Tons of equipment for every workout need!
Josh Cervantes
1 year ago
Defined fitness at hilltop is such a great location, very spacious and the best staff in town! They are always there to help and cater to all their members needs! Special shout-out to Mariah for being a great GM and to all the staff for making my gym time enjoyable!
Lizzie Waltner
1 year ago
Hilltop is always super clean & staff is always friendly. If you’re looking for a trainer Aleana is amazing! She is understanding & makes modifications that are for where you’re at while still pushing and encouraging you! 10/10
Tamia Garcia
1 year ago
I absolutely love this gym, great amazing employees! It’s super clean, good environment, super nice, and very helpful! Highly recommend this gym!🫶🏼 …
John Martin
1 year ago
To sum, Defined Fitness new Hilltop location pool is very poorly engineered. The shallow end only expands about 15 ft, then it gets real deep (5ft) quickly. Further, the deep 3/4 of the pool seem over 5 ft deep. This is dysfunctional for classes because most members are then confined to a very small area in the shallow end near the wall which means crowded and no space left for lap swimmers. I also think the pool is a bit shorter than 25 yards but havent measured it. For back-stroke lap swimmers, there are no flags over the pool. I got a nasty cut on my head 2 days ago which looks fresh still from bashing my bald head into the wall. That could easily be fixed since plastic flags on a rope are cheap. The chemical balance also seems off but I'm not an expert in that area so aren't qualified to comment. Water temp is nice at least.