Gold's Gym Austin Hester's Crossing

I have never had a bad experience with the front desk and members are nice all employees seem friendly to me, I would say that some of the treadmills are not fully functional example three of them stopped on me in the middle of a run... and it is a bit cold in there other than that this one is my prefered Golds out of the 3 closest to me!

Today August 15th I took my daughter to the kids club and is like living her home alone. The lady that works there she was no where to be seen I was like hello hello and no one answer I saw one little girl I ask her if anybody was there, she said yes she call the lady the lady finally came to the desk my daughter finally got in. When I pick her up the lady was not there again I pick her up the lady didn't even know that I pick her up I ask my daughter if the lady talk to her at all she said no so this lady who suppose to work there and watch the kids just let them in and go do who knows what. And the kids are just on there own.. if they dont wanna look after the kids they shouldn't be there at all.

Continues to go down hill. I hit several of the Golds in town and up to a year ago this was one of the better Golds. ... not anymore, not by far. Equipment is rusting, cracked pads, broken cardio machines etc. it is somewhat clean but the overhead music is always too loud who even listens to it now days??

Nice gym reason I gave it one star because they entirely too cold in there. It's a sign when u have gym staff walking around with jackets on. And half the gym complaining amongst each other that the gym is too cold. Cold gym ingury waiting to happen. Pulled or torn muscles do to cold temperatures inside the gym, simply ridiculous. Sometimes forcing you to go work out at other gyms.

Pretty pathetic gym. The manager, Brandon, is a pretty big jerk. I'd avoid this Gold's and go to one with a manager a little more friendly and less pretentious. Equipment is okay, almost always busy. Have had to wait for a machine.

Great gym. Plenty of equipment. It's our second gold's gym choice location in the area. Good big room for my husband to practice his Cyr wheel (Don't know what that is, follow @aerialjim on Instagram).

Let me start with once upon time for like 5 years + the golds gym at Hester crossing was my home gym. I loved the location, the whole team was outstanding, even with the never ending flaws on equipment bein broken, that whole time it was convenient to my commute, this was the spot I always choose to work out.Then hutto location has been open for a while now, I have been disconnected with this Hester crossing location or kids club to go to hutto instead.On my recent visit few minutes a go 4:16pm 5/07 to Hester crossing golds gym location.I was trying to get my son in with me like the old days at the kids club. Once we enter the club the young lady notified me that no records of my son on the system and it would cost $4 per child to be watched. The young lady also suggested to go to the front desk to talk to the sales rep to request a one day free pass. I do has she recommended, I asked the front desk (brian Gonzalez) an another young gentleman at the front desk and he said "no, there's not such a thing that would $4 and that's it" then continue to Write on the computer. Never said anything about new policy or nothing, I even mentioned this is first time in a long while. He proceeds to type something in the computer and didn't acknowledge it.Is this how you behind the desk should talk to clients? I am sorry but I don't come to the gym to have any treatment like this. I am Totally disappointed how poorly this was handle it.As far new policy and such they should be emailed or something to notify changes on new charges so that the clients like me that pays for the year in advance don't have experiences like this.One more thing besides from this awful visit to Hester location.on my last renewal few months back in January when I fully paid for the year as my usual. I was approached to "try out" the newest investment of the body scan. Witch by the way I only tryed it that one time and never got a chance to re do it again due to lack of time and my work.Anyways I was told at the time that it's a one time purchase, one time payment one single transaction, since I mentioned several million times to the young guy that was helping me "Lawrence" I only do one time payments. Since don't like monthly payments hanging over my head or surprise charges.They proceeded to charge $30 for 3 months of the service at that same time. Well, To my surprise in April statement I have been charged on my credit card $10 ever since, a grand total so far $60! And it keeps coming, I thought it was a joke of some kind. I called and told them about as you guys calls it "discrepancy" on my account and they "cancelled" witch I wasn't told about it back in January.I called them again today after that unforgettable visit at Hester crossing and they said "oh that's our cancellation procedure policy you will still getting billed and charged for the next 30 days after you cancelled" I was left in shock and more disappointment.So this whole "try this one time payment" turned out into a never ending hell headache charges. I told the guy on the phone "appeared to be a manager name Trent" I only did a one single transaction not a long term. How could they! He said I am sorry that's our policy. Oh I asked to please remove my credit card information from the system and he said "we can't do that" sorry nothing we can do about it. Are you flipping serious right now!!! I can't deal with how this "try" has turned into a unwanted unpleasant headache.Well, to my now new understanding and very educational learning about this new "policy" seems to only work on your favor. if "discrepancies" likes this keep on going after a long sorta healthy relationship with gold gym as a company. It will only Leave me with a very hard decision to not renew next time around.Thanks for your time.

I was a member at the gym for 2yrs. Had to deploy to Afghanistan with the Army in 2017. Showed the gym my orders and filled out a cancellation form. They continue to not acknowledge my deployment orders a year later. I've showed my order to the General Manager Brian J.G Gonzalez and assistant General Manager Mathew Flores. Both refuse to email the district manager my orders of proof that I was not on the country. Sad to know military personnel can't even get a frezz account or waiver of penaltys after showing them military orders and military I.D😞. I can not support a company that can't resolve a issues in a timely manner. Again, I've been going back and forth with The Louis Henna Golds Gym for a year now.

I have never been treated so rude by a manager!! The manager Ryan is who I spoke with and when I asked to speak to his manager he said "I'm not just gonna pass you on to him"!!! If I could give this review 0 stars I would! If you want a gym with good customer service this is not the place for you!

Good selection of equipment, but for some reason they keep the gym around 65 degrees in the mornings. It’s ridiculously cold. It’s hard to even break a sweat during workouts, so I started going to the Cypress Creek location. Much better.