California Family Fitness - Natomas is a spacious gym offering a variety of amenities at 3880 Innovator Dr, Sacramento. The facility includes indoor and outdoor pools, a rock climbing wall, and numerous group fitness classes. The gym caters to families with a comprehensive kids' club and a friendly, welcoming staff. Members appreciate the extensive selection of exercise equipment and the quality of personal trainers available.
However, many members have reported significant cleanliness issues, noting dirty bathrooms, mold, and unclean equipment. The gym is often overcrowded, making it difficult to use equipment during peak hours. Despite some positive experiences, there are recurring complaints about inconsistent customer service and management's lack of responsiveness to concerns about hygiene and maintenance.
Pros:
- Wide variety of amenities.
- Friendly and helpful staff.
- Indoor and outdoor pools.
- Comprehensive kids' club.
- Extensive group fitness classes.
- Well-equipped gym with modern machines.
- Good for families.
- Availability of personal trainers.
- Numerous positive reviews on staff.
- Childcare available.
Cons:
- Significant cleanliness issues.
- Often overcrowded.
- Inconsistent customer service.
Location / Contact
- Address: 3880 Innovator Dr, Sacramento, CA 95834, United States
- Phone:+1 916-239-4455
- Website:californiafamilyfitness.com
Rating Stats
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 3.9-star.
This business has 70 reviews.
The address is: 3880 Innovator Dr, Sacramento, CA 95834, United States .
The contact number is +1 916-239-4455
This service is listed under Gym .
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Mark Bunkley
8 months ago
I was robbed in the bathroom my first time here, and the bandit got away with my wallet. Don’t leave your things unattended here, they will get stolen.But other than that, I like their pool and facilities. The only issue is that it gets extremely crowded, and you have to fight for enough space to exercise. Today in my third time in the gym, I was doing toes 2 bars in the CrossFit session. A lady walked up and sat right by me while I was still exercising, and then complained that I was sweating on her. I had to stop my workout because there was too many people in the CrossFit area. We were so close to each other that I couldn’t do a Toes 2 Bar without sweating on a fellow gym-goer.Lastly, the fitness classes in the CrossFit area that boot everyone from that gym are a little ridiculous. They have multiple classes throughout the day that block off a large area of the gym. The CrossFit area is one of the only areas in the gym that I use because it’s allows me to conduct functional fitness exercises.I like the facilities, and the staff is friendly and helpful. It just gets very crowded, especially in the late afternoons.
Probably Cheeky
8 months ago
Edit: They don’t care at all about multiple people complaining about this issue so my 4 stars is now 1. Unacceptable to tell me to move for a group class every day of the week at multiple random hours. I just had to move at 5:55am. Lower my rate to reflect the service, fix the problem, or do nothing and enjoy the 1 star.- I appreciate that they have so many group classes as it builds a nice sense of community at the gym which is always a good thing. I think the place would be a little better if those classes didn’t take 80% of the turf area leaving anyone that’s doing stretches or CrossFit there with no space. There’s another big room with wood flooring that’s always locked that I think would give everyone plenty of space.
Richard Hannaford
8 months ago
A terrific facility! It has every exercise machine you can imagine and a great schedule of classes. Instructors & trainers are always helpful and encouraging!!
C S
8 months ago
Been coming here for years. Cleanliness at this location is questionable. The air filters haven't been changed in years or cleaned(just cleaned 4.7.23). Black mold growing around all windows due to condensation.Update 1.27.23 all mold and dirty vents still the same. (5.18.23 somewhat cleaned)4.4.23 still not cleaned, all air ducks are covered with years of dust.(5.18.23 all air ducks still covered in dust)Can we open up the gym a little earlier on the weekends people got stuff to do! 7am on weekends is unacceptable. Especially for the price we pay.7/17 they are finally updating the inside with a paint job.Also alot of clowns in here with film equipment taking up all machines. Get your workout on and leave. Leave the Instagram bull to the kids. Too many want to be Instagram influencers in this gym.Also why does every California family fitness give you a different quote for membership? Every single California family fitness gave me a different quote when I try to renew my membership. That right there was a big red flag for me.
Kimmy Eddins
8 months ago
The bathrooms could use work with the cleanliness and the sauna was broken forever so if you guys can just keep up on maintenance and turn this gym into a 24 hour! We pay so much w the membership and you guys stay open till like what 10? You definitely have enough employees and money to make this a 24 hour gym instead of having everyone crammed in here during peak hours.
Robin Porter
8 months ago
My husband and I go here to swim. We are both seniors so although we really enjoy going here and of course the excersise is great, they allow kids to play in the lap lanes and why is there stuck gum on the cement on the side of the pool. Pretty disgusting. The pool gets pretty dirty also.
Andrea Purnell
9 months ago
Awesome workout place! It really motivates you to get fit!
Colin Yu
9 months ago
Got so much in a single building with a lot of gym equipments, training rooms, indoor &outdoor pools, plus the best is it’s daycare place! Awesome!
ThePaintingBae
9 months ago
Can someone please clean this location. The walls, floors, changing curtains in the women’s locker rooms are very very dirty to the point that you feel gross after leaving.
Cress M.
9 months ago
I like going here but since I pay around $160 per month I think there should not be like 5 broken stair masters taking up space.I also bring my kids swimming a lot during the summer and I think the slide area should not be closed. Get rid of it or start using it cause kids like it. Covid is over so no excuses.Once these things are corrected I wouldn't mind changing my review.