California Family Fitness - Natomas is a spacious gym offering a variety of amenities at 3880 Innovator Dr, Sacramento. The facility includes indoor and outdoor pools, a rock climbing wall, and numerous group fitness classes. The gym caters to families with a comprehensive kids' club and a friendly, welcoming staff. Members appreciate the extensive selection of exercise equipment and the quality of personal trainers available.
However, many members have reported significant cleanliness issues, noting dirty bathrooms, mold, and unclean equipment. The gym is often overcrowded, making it difficult to use equipment during peak hours. Despite some positive experiences, there are recurring complaints about inconsistent customer service and management's lack of responsiveness to concerns about hygiene and maintenance.
Pros:
- Wide variety of amenities.
- Friendly and helpful staff.
- Indoor and outdoor pools.
- Comprehensive kids' club.
- Extensive group fitness classes.
- Well-equipped gym with modern machines.
- Good for families.
- Availability of personal trainers.
- Numerous positive reviews on staff.
- Childcare available.
Cons:
- Significant cleanliness issues.
- Often overcrowded.
- Inconsistent customer service.
Location / Contact
- Address: 3880 Innovator Dr, Sacramento, CA 95834, United States
- Phone:+1 916-239-4455
- Website:californiafamilyfitness.com
Rating Stats
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 3.9-star.
This business has 70 reviews.
The address is: 3880 Innovator Dr, Sacramento, CA 95834, United States .
The contact number is +1 916-239-4455
This service is listed under Gym .
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Shakura Mcghee
9 months ago
Had my membership for a year.Dirty Dirty! Always dirty. Staff doesn't care about gym, they just there to sign people up and get their commission.Doesn't matter what time of day, always crowded!Classes are a joke.The rock climbing never reopened and that was what I came for.Bathroom rarely clean. Sauna dirty with trash.
Cora Myers
10 months ago
I like the fact that there are a lot of cardio and weight machines/stations, so you're never waiting, and you can get right to your workout. I also like having access to a lap pool and racquetball courts - lots of options to vary our workout. There's no feeling of pressure, and everyone pretty much minds their own business. There is a lot of space, so even when there are a lot of people there, it doesn't feel crowded.
David Catlin
10 months ago
Love the gym. Always great but I wish they would change the filter in the water fountain, it taste like tap water from my sink.
Masi Tami
10 months ago
The sauna has been down for over a month, every time I ask about it, there is no time estimate for the opening date, I signed it with this gym just for the sauna. Also, this place is dirty as hell and overcrowded.
Yuliya Vilchis
10 months ago
This gym has ALOT of amenities but it's VERY dirty. The gym equipment, windows and floor isn't as clean as it should be. We're paying a big price but not happy about how dirty it is. Where are the janitors?
teresa luna
10 months ago
They do not have enough hydro chairs. And The $29 up charge to use them and the tanning seems excessive considering $25 gets you everything at Planet Fitness. The place seems clean, staff is nice enough for the most part.
Angelina PRI
11 months ago
Really great place. Has pools, sauna, steam room, indoor tennis, rock climbing, group classes and much more. But a lot of things are being fixed so aren't working for now (05/05/2023). And hours are terrible. I wish they would close later.
Roxanna Espada
11 months ago
Proximity, it is closer to my home. Friendliness, it fees welcoming every time I arrive there. Clean, the club is clean, but it can be better, especially in the bathrooms. Staff, they are easy to speak with.
Mommy's Finley
11 months ago
Nasty filthy ghetto dirty gym. Indoor pool area walkway was an unsecured -exposed walking hazard on my first visit there. The women’s bathrooms are beyond dirty. Each stall completely soiled: Morning to Mid day- morning. Outdoor pool area suffers the highway traffic noise, and it’s impossible to relax poolside. An empty potato chip bag floating on the bushes by the pool chair. I saw standing water and mold inside the children’s slides. From outside, the architecture looks like an outside of a jail building. Over all: a hazardous place inside and a bad vibe first impression over all, from the check in to the check out. Beyond rhyme or reason; the front end staff behaved in a pretentiously difficult manner. Disorganized, and aloof. Busy with no purpose..Defensive communication style gives away their individual lack of professionalism and accountability in their role as customer service agents.The entire location is not customer service oriented by any stretch of the imagination. More ego— less professionalism. I look forward to completely avoiding this gym and this location until corporate and OSHA gets involved.
Dimitris Evans
1 year ago
The staff are very helpful and friendly. The kids club is awesome. The classes are amazing.I appreciate them in their hard work. Thanks guys 💙 …