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California Family Fitness - Natomas is a spacious gym offering a variety of amenities at 3880 Innovator Dr, Sacramento. The facility includes indoor and outdoor pools, a rock climbing wall, and numerous group fitness classes. The gym caters to families with a comprehensive kids' club and a friendly, welcoming staff. Members appreciate the extensive selection of exercise equipment and the quality of personal trainers available.

However, many members have reported significant cleanliness issues, noting dirty bathrooms, mold, and unclean equipment. The gym is often overcrowded, making it difficult to use equipment during peak hours. Despite some positive experiences, there are recurring complaints about inconsistent customer service and management's lack of responsiveness to concerns about hygiene and maintenance.

Pros:

  • Wide variety of amenities.
  • Friendly and helpful staff.
  • Indoor and outdoor pools.
  • Comprehensive kids' club.
  • Extensive group fitness classes.
  • Well-equipped gym with modern machines.
  • Good for families.
  • Availability of personal trainers.
  • Numerous positive reviews on staff.
  • Childcare available.

Cons:

  • Significant cleanliness issues.
  • Often overcrowded.
  • Inconsistent customer service.

Location / Contact

Rating Stats

3.9

out of 5.0

25 reviews
5.0
6 reviews
4.0
8 reviews
3.0
7 reviews
2.0
24 reviews
1.0

Reviews (70)

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Nothing personal towards the gym. The people get on equipment coughing, sneezing without covering their mouths, it is not cool. These member's don't wipe of the machines when their done. Covid is a real thing and that's why the gym says where a mask indoors. Be respectful of next person, regardless if vaccinated or not.

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It's amazing how cal fit adapted to the Covid situation! I honestly love the outdoor experience a lot more than the indoor gym. Fresh air, no weird smells and it's safer while Covid is still around! they had a 14 days for 14 bucks offer and I signed up for that. One thing I'll tell you is to make sure you read before signing the documents they send you. I almost got fooled into signing a year contract. I wouldn't mind signing up if I wasn't moving next week. Overall great experience!

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While my regular Cal Fit pool is closed, I get to venture out in search of options. The six-lane outdoor pool is in the back, so it's a bit of a hike. Who cares? In the middle there's a kiddie pool with a slide and other water toys. It was empty when I was there (February) but as soon as it warms up, expect the gleeful yelps of unbridled children splashing and screaming at the top of their lungs with their parents. The Aerobic Pool, for lack of a better word, is inside and substantial in size. The set-up here is ideal for those who like to get into the water. The staff is awesome and this facility is clean and well run.

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Several reasons why we will no longer be using them as a gym is it is not clean. We joined close to the end of quarantine so I figured they were short staffed. Yet it has been constantly dirty and unsanitary. They had no child care when we started and were told when they can start it back up the hours will be 7am to 8pm and only $10 a month. They only have four hours in one hour blocks a day that is so hard to get a slot. It’s also $15 a month not even $10. We were told the massage beds we’re free and now they are charging to use them. They did not tell us about the yearly charge that they do, which when I called they said it was for upgrades like new massage chairs to the gym, yet they charge you to use those upgrades. They have no life guard and there equipment keeps braking.

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Love the kids club! My kids want to go to the gym every day! I have 4 kids so finding a place they enjoy and can stay active and mentally and physically engaged and challenged was important! The workers that care for the kids are the best! They do a great job!

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My wife and I been a member here since last year,we absolutely love the place. Great environment with everyone doing their own thing, they also provide one on one personal training. There's a kid's club for kids while parents train, an indoor and outdoor swimming pool plus a sauna as well. Upstairs is mostly designed for cardio while downstairs is for heavy training. Our contract is still the same when we first signed up and we're very happy with that. We train 3 days a week, spend about an hour training then we're out.

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I am giving the Natomas gym 4 stars because it's a good gym, both my husband and I enjoy this place, I enjoy the different classes, and my husband enjoys the fact that there are lots of different equipment to use, like every other place, there are the times when it's pack and there are times when you have access to every single piece of equipment. 2 things though: wipes always seems to be out, water fountains in all areas are many times slimy and dirty, it's nasty looking. There needs to be bigger signs letting people know not to jump in the pool coming out of the sauna/spa all sweaty, to please rinse first!!One more thing:: I know that its all about business, but I had a free hour with a trainer and asked to meet with one as I wanted to see about learning specifics for some areas, the young lady that meet with me, spent 17 minutes total, and I know this because she, herself mentioned this, saying "WOW, look at this, we only spent 17 minutes exercising upstairs and see how you feel?" well, the rest of the time she spend it giving me prices and telling me why it would be a good thing for me to pay a personal trainer, and she was good, almost got me with her pushing, needless to say, I guess I am being owed a 43 minutes free session with a personal trainer for my specifics as she did not even hit those I asked about. Pricing its good.

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I came in to see about joining and asked for a tour .I was greeted by 1 of the 2 employees behind the counter. I was asked to fill out a card and have a seat in the waiting area. While waiting I could see employees walking around as well as arriving. I continued to wait as they started gathering at the front desk. There were about 7 employees standing there and no one came over to assist me, so I left. I was walking in parking lot when an employee walked out and yelled at me if I needed any help. At this point I was done waiting and left. From reading the reviews I can see why people are complaining. Staff need better supervision and training . This location needs Safety, Cleanliness and Staff that are eager to help. Too many Gyms to chose from. This location gets extremely low marks for Customer service. Thank you

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I love this place! The kids club is amazing and this means so much that I can actually work out every day as a mom! You can tell that all of the kids club employees actually live kids!! And my kid is not an easy one ;) Tyler and Armando are really great employees!! You can tell that they really care about their jobs and the club and guests! There are a lot of people who go in and out of there every day and it's really clean when you consider that. The cleaning ladies are even sweet...I have nothing bad to say about this place

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Ashley the club supervisor is absolutely amazing. I called because I am moving to a town that doesn't have a cal fit, let alone a gym at all. I have also never used my cal for membership in the entire almost year and a half I had it. I have another gym membership too, and it just ended up being more convenient as it was near my work. Anyways, she completely took care of me and was so kind and understanding. She also made it so fast and easy. All the staff at this gym have always been so accommodating and kind. I would definet oh recommend this gym, you don't find staff at gyms like this very often anymore. It's always more about money than it is costumer service, unfortunately!

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Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 3.9-star.

This business has 70 reviews.

The address is: 3880 Innovator Dr, Sacramento, CA 95834, United States .

The contact number is +1 916-239-4455

This service is listed under Gym .

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