24 Hour Fitness in San Jose, CA, offers an extensive array of cardio and strength training equipment, a swimming pool, basketball courts, and specialized workout rooms. Open 24/7, the gym ensures round-the-clock accessibility, attracting various fitness enthusiasts. Despite its size, the facility suffers from severe cleanliness issues, with frequent complaints about dirty restrooms, broken equipment, and a lack of maintenance. Staff friendliness varies, but there's an evident gap in customer service and overall hygiene standards. Some users appreciate the ample workout space and friendly staff, while others express concerns over safety and sanitation.

Pros:

  • Open 24/7.
  • Variety of cardio and strength training equipment.
  • Large workout space.
  • Swimming pool and basketball courts available.
  • Specialized workout rooms (e.g., spin and dance rooms).
  • Friendly and helpful staff (some positive mentions).
  • Good trial offers (like a 30-day trial for $1).
  • Frequent cleaning efforts noticed by some users.
  • Some equipment gets fixed relatively quickly.
  • Ample parking space.

Cons:

  • Frequent complaints about cleanliness.
  • Many broken or outdated machines.
  • Persisting safety issues and theft concerns.

Location / Contact

Rating Stats

3.4

out of 5.0

58 reviews
5.0
20 reviews
4.0
23 reviews
3.0
13 reviews
2.0
7 reviews
1.0

Reviews (121)

author-img

Great 24! Plenty of cardio and strength training equipment even during high occupancy there is room. The air quality is also ok 👍 there is swimming pool area, basketball court, spin room, dance room, training areas, and weight room! I love the set up of this 24 where there is a separate room dedicated for specific areas. One small con may be that the cardio equipment are placed very close proximity to one another and that there can be more fans to circulate the air flow. Temperature wise, it isn’t stuffy so this is honestly great 24!!!The restrooms are fairly clean for 24 standards. The front desk staff is friendly in providing quick greeting.

review imagereview imagereview imagereview image
author-img

Can someone at corporate explain the reason why this gym facility is busted down and broken ? The plumbing, electricity, spa areas , bathroom , showers are always broken and smell horrible at times. 24 hours fitness needs to get on top of this asap. “Exceed all expectations “ “experience life” are your quotes please act on it . I also don’t want you to tell me to reach you at your corporate email … I might as well go to orange theory if that’s the only response for people trying to inform you about your facility.

author-img

Dirty gym and old machines. Looks like they don’t vacuum or sweep. Go to a different one.1 star for a large gym space but that’s about it.

review imagereview imagereview imagereview image
author-img

Just joined back this gym after 2 years.... before management was ok, now it is bad, parking lot looks like a homeless camp with several cars with people living in there, glass shattered everywhere, it's filthy... Showers are nasty, jacuzzi looks like horchata, just POOR MANAGEMENT.... the crowd is GHETTO probably because of the cheap membership.... I like this gym it's really convenient for me but it just not to my level of HYGIENE... gonna have to try other 24hrs fitness around

author-img

One of the better 24 hour fitness gyms, and actually open 24 hours (unlike some others). If you sign up for a trial pass though, be advised that they don't accept passes after 11pm (which isn't stated anywhere on their website).

author-img

I go to multiple gyms in the Bay Area and this one is by far the messiest of them all. It looks like the cleaning crew hasn’t swept the floor for a week. The cardio and elliptical machines are a mess and dirty.

author-img

Very nice. But the bathrooms are he'll of dirty. Looks like they never clean.Please need more attention.Next time I will take some pictures and/or video.

author-img

Covid restrictions gone so did cleanliness of a gym .I get it it's a gym but come on . Bathrooms have toilet paper in urinals ,No paper towels but in middle of gym and no janitor or upkeep just moving the heard in and out any time of the day or night. Saunas look as if they have not been sanitized since 2021 .Sad .Long time member but am done with this type of laziness for human health and fitness

author-img

The worst customer service ever. I went to try and get a three day pass to try this (San Jose on Crane Court) location. I like to do my workout early in the morning so I decided to set my pass a day before. I spoke to the lady at the front desk Vicky? She was very helpful and friendly (the only reason I am giving them a one star). My first day trying to go into the gym was a nightmare. The person at the front desk (Alberto) did not let me in claiming these 3 day pass we’re not given/valid anymore. He went as far as to acuse me of trying to go around to cheat the system by going in that early (4:30AM) to avoid managers and use they’re facilities for free. Really?? How about “I’m sorry ma’am we don’t honor these passes anymore.” Although, I knew it was valid if not why was Vicky able to set it up? I went back to talk to the manager Adrian; the only thing I got from him was “I’m sorry for your bad experience. I just really hope they take my complain seriously and talk to this guy (Alberto). I would not like anyone else to experience what I did. I would not recommend this gym.

author-img

One of my favorite 24 Hour fitness.The staff us friendly and makes an effort to greet and help you check in. Their maintenance is excellent and equipment is usually fixed within a few days.I enjoy the crowd most of all, it feels like people really come here to work out rather and show off or socialize

No reviews yet

Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 3.4-star.

This business has 121 reviews.

The address is: 1610 Crane Ct, San Jose, CA 95112, United States .

The contact number is +1 408-490-3019

This service is listed under Gym .

Add a Review

Your email address will not be published. Required fields are marked *

Rate this business! *
Add Photos