The Crunch Fitness gym at First Colony Commons offers an inviting environment with a range of state-of-the-art equipment. Members can enjoy various fitness amenities, including a sauna and hydro massage chairs. The gym operates 24 hours on select days, making it a convenient option for early birds and night owls alike. However, several reviews highlight consistent issues with cleanliness and customer service, indicating room for improvement in these areas. Despite this, many members appreciate the positive atmosphere and overall value provided by their memberships.
If you're considering Crunch Fitness, it's beneficial to visit during non-peak hours for a more pleasant experience, as it can get quite crowded at times. The gym's staff and management receive mixed feedback, so prospective members are encouraged to tour the facility and interact with the staff before committing. For those who value an extensive selection of equipment and flexible hours, Crunch Fitness could be a good fit, but cleanliness and service issues need to be weighed in your decision.
Pros:
- Extensive range of equipment, including treadmills, monkey bars, and dumbbells
- Hydro massage chairs and sauna available
- Open 24 hours on select days
- Friendly and supportive atmosphere
- Affordable membership plans
- Staff is generally helpful and approachable
- Convenient location at First Colony Commons
- Clean and organized during off-peak hours
- Beginner-friendly environment
- Great value for the membership cost
Cons:
- Consistent cleanliness issues, especially in restrooms
- Customer service can be lacking or rude
- The gym can get overly crowded during peak hours
Location / Contact
- Address: 15385 Southwest Fwy, Sugar Land, TX 77478, United States
- Phone:+1 281-315-9585
- Email:[email protected]
- Website:crunch.com
Rating Stats
Reviews (90)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 3.4-star.
This business has 90 reviews.
The address is: 15385 Southwest Fwy, Sugar Land, TX 77478, United States .
The contact number is +1 281-315-9585
This service is listed under Gym .
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Frances Encourager
1 year ago
Professional and helpful staff, very clean and love the management who keep that gym running smooth and makes it enjoyable!!
Byron Aguilar
1 year ago
At first the gym was great but now it’s overly packed. You either come in the super early in the morning or you’re gonna struggle to get your workout. The staff doesn’t really care too much about cleanliness the water fountain is constantly leaking water and the bathrooms are beyond disgusting, there’s toilet paper everywhere and it reeks.
Stefan Budimlic
1 year ago
My friend gave me his membership info to try out crunch. Went to the gym and tried to use it, not aware that I wasn't allowed to. After they told me that, I tried to do a one day free trial, and the lady at the desk said that she wouldn't take it and that I had to get a membership. Asked for the manager and thought I was speaking very respectfully - manager cussed me out and told me to leave. I don't understand, it's almost like they don't want more customers.Edit to respond to the owner's reply:I did not try to "sneak in," I simply didn't know the rules. If you treat all customers the way you treated me (which evidently you do from the reviews) it's no wonder this gym is always empty.
Ryan Liscum
1 year ago
The staff is rude and has no desire to help sign new customers up. I would argue that they are against bringing new business in with the rudeness displayed by front desk and the manager. Total lack of awareness. Also, for a business that represents health and fitness, the employees do not present a message that is in alignment with health and fitness. Any one looking for a gym at this price point can certainly find a better experience elsewhere.
natalygs10
1 year ago
Manager is lazy, unprofessional, and scams the members by making it almost impossible to cancel membership resulting in extra fees.
Xyla Abella
1 year ago
Nice and well-facilitated gym! Great community as well. Lockers are also well-kept with a sauna areas!
hp
1 year ago
Everyone is very friendly, and the gym is extremely well organized. Absolutely great experience every time I go!
matthew pavlik
1 year ago
There are several gyms closer to my house, but I choose to go to Crunch Fitness. It’s always clean and the equipment is state-of-the-art. But, the best part is the staff!! They are always willing to take the time to help and answer any questions I have. Feels like a real community. Love it!
Nathan Miller
1 year ago
Clean, friendly and good gym equipment
C
1 year ago
Everyone was so nice and friendly. Very clean and the bathrooms were clean too