Orangetheory Fitness in Sugar Land offers an invigorating workout experience, blending cardio and strength training within a coach-led session. Members appreciate the structured workouts that remove the need to plan their exercise routines. The staff and coaches frequently receive high praise for their friendliness, encouragement, and ability to deliver motivational support that helps individuals achieve their fitness goals. Despite a few negative remarks about customer service and scheduling policies, many users have expressed significant satisfaction with the results they've achieved through regular attendance.
However, a pattern of complaints about rigid cancellation policies and occasional billing issues has surfaced. Some customers have also been critical of the high cost of membership and the perceived unfriendliness of some front desk staff. Overall, the majority of reviews commend the quality of workouts and the positive, supportive environment fostered by the coaches.
Pros:
- Friendly and motivating staff
- Structured and effective workouts
- Supportive coach-led sessions
- Clean and well-maintained facilities
- High energy and varied workouts
- Good for all fitness levels
- Encouraging community environment
- Helpful for both beginners and advanced athletes
- Positive impact on mental and physical health
- Consistent positive results reported by members
Cons:
- Expensive membership fees
- Rigid cancellation policies
- Occasional issues with customer service
Location / Contact
- Address: 15890 Southwest Fwy #300, Sugar Land, TX 77478, United States
- Phone:+1 281-325-0018
- Website:orangetheory.com
Rating Stats
Reviews (120)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.5-star.
This business has 120 reviews.
The address is: 15890 Southwest Fwy #300, Sugar Land, TX 77478, United States .
The contact number is +1 281-325-0018
This service is listed under Gym .
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Stephanie
2 years ago
I used to be a member at OTF ALIANA, I hadn’t been to OTF in a while so I thought I’d give it another try at the Sugar Land since it was closer to me.I booked 4/3/23 & canceled the same day because I had a last minute business trip pop up.It was well within the timeframe to cancel without penalty. My appointment was supposed to be for 4/4/23 at 6:15 am.I checked my Amex Platinum account this afternoon and saw that they charged me $28. I called to see why I had been billed, and they said because I didn’t cancel which was an absolute lie. The person that was working in the evening of April 3 did not do their job.This place needs to do a little bit better at training and customer service. The young lady that I spoke to today so that there’s nothing that she could do. Orange Theory is known for this as I have many friends who are or have been members.I would try another location. I will take my business back to the Aliana location.
Veronica Moreno
2 years ago
Horrible rules and front desk customer service. Do go here try F45 or Riverstone OrangeTheory
Jessica West
2 years ago
I love going to OTF. The coaches, atmosphere, and workouts are amazing!
Emily Narvais
2 years ago
this place is awesome everybody should come!
Shobha Ninan
2 years ago
Terrible service. Terrible management. No compassion at all. Waste of money!! Do not go to Orange Theory!
Willie Castleman
2 years ago
This place is actually a great place to go for a work out. This gym is a pretty decent size .
S Leggett
2 years ago
Great coaches, very positive atmosphere, friendly/knowledgeable staff, and can work at ur own level and see progress/heart zone in real time. Great total body workout. Love it!
Beth Pearson Naul
2 years ago
It was my first time and I loved, loved, loved it! It kicked my butt. I didn't realize, how much until the next day and beyond! I was sore from head to toe. No pain, no gain.
Mari Sheth
2 years ago
Took a great class with Jessica this afternoon. If you are looking for an effective and fun workout, consider OTF Sugar Land. It’s the best.
pamgatch
2 years ago
Great place, coaches, staff, and community. Every workout is different, making it fun. HR monitor also a plus, as there is an objective sign of the effort you’re putting in.