Orangetheory Fitness in Sugar Land offers an invigorating workout experience, blending cardio and strength training within a coach-led session. Members appreciate the structured workouts that remove the need to plan their exercise routines. The staff and coaches frequently receive high praise for their friendliness, encouragement, and ability to deliver motivational support that helps individuals achieve their fitness goals. Despite a few negative remarks about customer service and scheduling policies, many users have expressed significant satisfaction with the results they've achieved through regular attendance.
However, a pattern of complaints about rigid cancellation policies and occasional billing issues has surfaced. Some customers have also been critical of the high cost of membership and the perceived unfriendliness of some front desk staff. Overall, the majority of reviews commend the quality of workouts and the positive, supportive environment fostered by the coaches.
Pros:
- Friendly and motivating staff
- Structured and effective workouts
- Supportive coach-led sessions
- Clean and well-maintained facilities
- High energy and varied workouts
- Good for all fitness levels
- Encouraging community environment
- Helpful for both beginners and advanced athletes
- Positive impact on mental and physical health
- Consistent positive results reported by members
Cons:
- Expensive membership fees
- Rigid cancellation policies
- Occasional issues with customer service
Location / Contact
- Address: 15890 Southwest Fwy #300, Sugar Land, TX 77478, United States
- Phone:+1 281-325-0018
- Website:orangetheory.com
Rating Stats
Reviews (120)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.5-star.
This business has 120 reviews.
The address is: 15890 Southwest Fwy #300, Sugar Land, TX 77478, United States .
The contact number is +1 281-325-0018
This service is listed under Gym .
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Michelle Dehgan
2 years ago
Great workout environment that's always fun and challenging. I wouldn't go as much weight workout if I didn't have this type of class to attend.
Purti Gadkari
2 years ago
Caring and knowledgeable coaches, friendly and helpful staff, great program that caters to all age groups. Definitely not a boot Camp as I had assumed!
Stacey Norman
2 years ago
I had a really good workout there. I have a home gym but I was in a different city so I decided to try it out. Needless to say I felt like I had been slacking once I worked out there. Lol..It was just the kick start I needed to refocus my workouts..
Jimmy Wilson
2 years ago
The equipment is well kept and always being cleaned. The staff is super friendly too! I would recommend this gym to anyone looking to progress their health and fitness goals!
Carol
2 years ago
This is a place I love to hate:-) The coaches push you to do your very best and are responsive to any physical restrictions you may have due to injury or arthritis. I would never work this hard on my own. I'm always so glad I went.
Yuki Smith
2 years ago
Orangetheory Fitness is a great place to workout. All of the trainers are great at motivating you & making each workout better than the next. I would highly recommend coming by for your first class free.
Tara Rocha
2 years ago
OTF - Sugar Land is the absolute BEST!! We are so spoiled with such great coaches. The front desk is awesome and accommodating as well. Love the treadmills and awesome community. I’ve almost been there a year and have seen major differences in my life— changing from the inside out. Happy to be a “Sugar Baby”
loblolly pine
3 years ago
Clean facility. Great workout. Attentive staff.
AnnMarie Cantu
3 years ago
Disappointed that I've had another terrible experience at an OTF location in the same week. Jen the Coach was extremely unprofessional and rude. I do not recommend this location.
Tanya Day
3 years ago
It’s different every day and modified if you need it. People of all fitness levels are able to get the best workout.