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Planet Fitness in Sugar Land, TX, is a modern gym that offers a clean and spacious environment with a variety of workout equipment. Open 24 hours a day, it caters to all schedules, and has an approachable staff that maintains a high standard of cleanliness. The gym also offers value-added services such as hydro massage beds and free fitness classes with a trainer, which have received widespread praise from members.

However, there are some concerns about customer service and facility maintenance. Some members report issues with the management and cleanliness, particularly in the restrooms. Still, the positives, like the friendly staff and quality equipment, make Planet Fitness a good choice for those seeking a non-crowded, judgment-free workout space.

Pros:

  • Open 24 hours daily
  • Clean and spacious environment
  • Variety of workout equipment
  • Friendly and helpful staff
  • Free fitness classes with a trainer
  • Hydro massage beds available
  • Affordable membership prices
  • Not crowded during most times
  • Convenient location near Southwest Freeway
  • Judgment-free atmosphere

Cons:

  • Inconsistent customer service
  • Restrooms sometimes not well-maintained
  • Issues with membership cancellation process

Location / Contact

Rating Stats

4.2

out of 5.0

11 reviews
5.0
3 reviews
4.0
8 reviews
3.0
6 reviews
2.0
52 reviews
1.0

Reviews (80)

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I am blown away by the trainer! Claudia is the absolute best trainer I have every had! I have had many trainers in my life but she is the top of the line. I don’t know how she dose it but she works you hard and still you have a great time. She is very aware of everyone’s weaknesses and manages to have everyone doing a modification that is perfect for them to still get a great workout! The gym is clean and welcoming. I have a membership to Lifetime but prefer to come here!

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The place and the staff are excellent! Good job.

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Very clean gym, good variety of equipment and friendly staff

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Joined here when they opened and every time I went it was very clean, the staff was friendly and there wasn’t a ton of people. It does get busy during the evening but I was only going in the morning time. I love the hydro massage beds! I just canceled my membership not too long ago because we moved jobs and there isn’t one that close to us otherwise I would have stayed here.

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Be careful this place are charming even when you cancel the Acount. Bad service, and they don’t respect what they say each other. Manager says she is the boss and no one can change that. I do not recomend this place.

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Very very RUDE and unprofessional!!!! Not recommended at all!!

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Claudia, the weekday afternoon trainer, is making this PF location special for me and my group of friends. If the gym would allow us to play some better musc for the 30 Minutes Express Class, this place would get a full 5 stars from me. Gym is clean and I have enjoyed attending Claudia's classes regularly. I wish you had vertical Arc Trainers but the One Steps are a good alternative. The hydrojets are fabulous. But, please, let Claudia shine!!!

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Clean gym as it's brand new. Tried to bring my teen daughter for a free class. They acted like it was out of this world bc my daughter doesn't have a phone to recieve the invite. I'm sure there was another option to have her sign up.However; a gentleman let us work out for this one time, then we get an older lady walk up to my daughter almost turning off her treadmill while she was using itsaying she cant work out with crocs. There is no signs posted about it. We both felt unwelcomed .I've been a member almost 2 years & I usually go to Pearland, definitely not using this gym. Actually, we felt discrimated against only bc my daughter didn't have a phone to sign up.

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I have been 6 gym locations in 3 cities equipment machines vary but all of them have what you need to get in shape tailored to you the customer.

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We just came to find out about more about gym and teen membership to check options and bring my family. Front desk person gave me minimal information and referred us to use app and come use Front desk iPad as last resort. I had to keep asking questions for details about options. We felt unwelcome

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Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 4.2-star.

This business has 80 reviews.

The address is: 13831 Southwest Fwy, Sugar Land, TX 77478, United States .

The contact number is +1 346-450-6450

This service is listed under Gym .

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