Planet Fitness in Sugar Land, TX, is a modern gym that offers a clean and spacious environment with a variety of workout equipment. Open 24 hours a day, it caters to all schedules, and has an approachable staff that maintains a high standard of cleanliness. The gym also offers value-added services such as hydro massage beds and free fitness classes with a trainer, which have received widespread praise from members.
However, there are some concerns about customer service and facility maintenance. Some members report issues with the management and cleanliness, particularly in the restrooms. Still, the positives, like the friendly staff and quality equipment, make Planet Fitness a good choice for those seeking a non-crowded, judgment-free workout space.
Pros:
- Open 24 hours daily
- Clean and spacious environment
- Variety of workout equipment
- Friendly and helpful staff
- Free fitness classes with a trainer
- Hydro massage beds available
- Affordable membership prices
- Not crowded during most times
- Convenient location near Southwest Freeway
- Judgment-free atmosphere
Cons:
- Inconsistent customer service
- Restrooms sometimes not well-maintained
- Issues with membership cancellation process
Location / Contact
- Address: 13831 Southwest Fwy, Sugar Land, TX 77478, United States
- Phone:+1 346-450-6450
- Website:planetfitness.com
Rating Stats
Reviews (80)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.2-star.
This business has 80 reviews.
The address is: 13831 Southwest Fwy, Sugar Land, TX 77478, United States .
The contact number is +1 346-450-6450
This service is listed under Gym .
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Shae Jen
1 year ago
This is a new location and I really enjoy it. It's clean and the staff is great especially the fitness instructor Claudia. She's an absolute gem for this place! Keep it up that wonderful customer service!
ramon 1985
1 year ago
Clean gym like it
David Boudreaux
1 year ago
It's just a gym with more cardio equipment than they will ever use or need. They should take the space from all the cardio stuff and add some free weights.This location is new and still needs some things added. It still needs safety lights if the power goes out (none in the building at all), the fire extinguishers should be inspected monthly (not being done at all), light bulbs should be replaced (this was a fairly new development. We shall see how quickly it gets replaced. They were notified), and etc.Attention to details and safety of your members is always appreciated by your members. Hope this helps.
Gypsy Leigh
1 year ago
So great! Plenty of machines. Judgment free. Great staff!
Diana Moses
1 year ago
If you go early in the morning there seems to be one employee, and she disappears for extended periods if time. This morning she was MIA for over an hour. The phone was ringing off the hook, people were standing around waiting to use the chairs, then leaving frustrated. So unless you have a LONG time to wait, don't expect to use the massage chairs. If this keeps up I'll have to find another gym that provides the services I'm paying for.
Taylor Marze
1 year ago
Clean gym and the staff is encouraging as well as helpful.
Sheryl Baker
1 year ago
Love my early morning workouts
Griffen Climo (GOD)
1 year ago
I’ve never been one to hate a gym and I won’t start today. I came in around midnight to get a quick back session in. I knew I wouldn’t have the same equipment I’d usually use but that’s 110% okay! I came in and Victor helped me out. He was a stand up guy! Easy to talk to and very helpful. Usually as gym the overnight person is always quiet and to themselves, not Victor, he was freaking awesome! I’d recommend this gym to anyone looking for a gym that isn’t overwhelming and has any basic piece of equipment they’d ask for!
Reina Flores
1 year ago
clean place,
Ricky Randle
1 year ago
Good Gym To Workout At...