Club Metro USA

Terrible experience have been trying to reach this place for days now and no one would pick up the phone. Had a membership with them and cancelled 2 months ago and I come to find out now they never cancelled my membership after claiming they would and was charged the past 2 months and the anual maintenance fee for 2 people. Ridiculous! this is bad business.

I went yesterday night, because i was looking for a gym to start training right away, and exercise i was ready to start a membership, seems a friendly gym however when I came to ask about the membership, and request information the woman at the front desk told me in a rude way she was about to close so a rather read the paper on a clip, she seems angry and upset, i didn't know asking for information was bothering her, anyway. If they want to be at home they should stay at home. Why hiring someone who doesn't want to help people.

I was looking at the gyms in the area and I realize that this club has a terrible service in empathizing with customers. I would definitely rule him out for these actions.

Good Gym

I been at this gym since 2019 and to be honest it horrible specially the people that work there, always over crowded there the people very judgemental type that work at the place and I'm think by the Fall 2023 I'm going to change to a better gym with better customer service so I'm going close this gym account!

Yesterday I went to find out about this place with the intention of signing up. Unfortunately, with the simple customer service, it didn't provoke me to stay there. I know a place where they can give customer service classes to the receptionist or not even that, kind of being a person. I would have liked to give a good comment about the machines and also the small space that it is, but I didn't manage to go beyond the entrance. Good luck, I hope you help the receptionist to improve and continue to recover from the blow of the pandemic (according to old comments)

It is more or less, below the pros and con. More or less, below my reviewPro:It's on BergenlineIt has new machinesMachines with protein drinkspeople are on their ownWith:If you want to save something you need to pay for the lockerYou hear yelling sometimes from the employees towards the people exercisingSpanish:Located in BergenlineSome new machinesThere are vending machines with proteinPeople mind their own businessWith:You need to pay for a lockerSometimes staff screams at the people exercising

I love the remodel they did! I am more than happy with the new machines! They deserve 5 stars👏🏼🤩

I've been calling for 4 days straight and no one picks up the phone. I called four times today at different times in hopes that someone will pick up. No one does.

The worst GYM I have ever visited, they charge you $69 for annual maintenance having gone just to see, on top of that they have a scam system that hooks you for a second month from the first day... without being able to cancel it, that is, if I sign up today to take 1 trial month without a contract, you had to come yesterday to cancel without being charged for the second month.. do I explain? 30 days before, the first day does not count. They don't explain that to you well, and get ready to pay for the month and the total maintenance they charged me a little more than $170 ahh and I forgot to tell you, if you take a couple of days to pay for the month you didn't want to renew, get ready to pay fines $20. a disgusting place. Don't throw away your money in that scam... it's better with that money to buy a bicycle and exercise outdoors.