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Crunch Fitness in Waco provides a wide variety of workout options and classes, making it an attractive gym for fitness enthusiasts. The facility includes numerous machines and free weights alongside fun classes like Zumba, yoga, and cycling. Many users praised the cleanliness of the gym and the friendliness of the staff. Perks like tanning beds, massage chairs, and the welcoming atmosphere set it apart from other gyms in the area.

However, some users have reported issues with cancellation policies, overcrowding during peak hours, and inconsistent customer service. Despite the gym's appeal, potential members should be aware of these challenges before committing to a membership.

Pros:

  • Diverse workout options and classes available.
  • Clean facilities with well-maintained equipment.
  • Friendly and supportive staff.
  • Multiple amenities including tanning beds and massage chairs.
  • Fun classes like Zumba and yoga.
  • Spacious layout even during peak hours.
  • Great environment for functional strength training.
  • Knowledgeable personal trainers.
  • Well-managed locker rooms and changing rooms.
  • Open 24 hours, seven days a week.

Cons:

  • Difficult and inconsistent cancellation processes.
  • Overcrowded during peak hours.
  • Inconsistent customer service.

Location / Contact

Rating Stats

4.2

out of 5.0

27 reviews
5.0
6 reviews
4.0
6 reviews
3.0
11 reviews
2.0
70 reviews
1.0

Reviews (120)

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Great equipment, and plenty of options. Whether you want free weights, machines, cardio equipment or fitness classes, Crunch has a solution for almost any type of workout. They have tanning beds and hydro massage too, but I haven't used either. Always a clean facility, and the staff is friendly and helpful. Locker room is spacious and always well-maintained. I've spent time at a variety of competing gyms over the years, and Crunch is by far my favorite.

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Rachel signed my daughter and myself up, and she was also our first fitness coach. She was extremely helpful and gave me a good place to start. The next few weeks I did as she suggested, the times we were there the staff was very friendly, and knowledgeable. In fact we had a question about spray tanning that Cristina couldn't answer she immediately went and found someone that could! And next time she saw us asked us how it turned out! The place is always clean, and I never felt any judgement from anyone. My daughter did a Zumba class with David and just loved it. He was very encouraging and kept her going. We also did a yoga class with Kayla, and she always made sure i knew what modifications to do when I needed them.We just had a follow up appointment with Josh and he built on the info that Rachel gave us, and helped with workouts at home for when I couldn't make it to the gym. I love this gym, and never thought I would get addicted to working out, but I am!

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I absolutely ADORE this gym! Always clean, lots of variety of equipment, always willing to work with us even when we've had financial struggles. Such a supportive environment. Jason and Roman are always so helpful and polite! It's partly thanks to this gym that I was about to get into shape to finally join the US Army! Much thanks!

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Had some issues with my payment due to becoming disabled. I spoke with Roman the manager and he's offered to help me out with a great promotion to get back started. I love this Gym, I think the staff is remarkable. The Gym is really clean. My favorite is going into the Red bed- non UV to help with stretch marks and over all rejuvenation of the skin.

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Absolutely love this gym, been going for a little over a year. The staff is amazing, friendly and always quick to help. The equipment and locker rooms are always very clean. Definitely should try it if you haven't.

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Love love love this place!!! Finally a place I don’t feel judged, or super self conscious about changing my health. I’m usually here between 4-5am and the crew is always super excited and ready to encourage you!! Gina even encouraged me on her day off and she was her on her own time! Alex is fantastic! Always has a smile and is ready to help in any way possible. Definitely recommend! If you’re not sure about something, most everyone is approachable and willing to help guide you. 💪🏻✨💪🏻✨💪🏻

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So much better than Gold’s gym. It’s clean, the staff is friendly and helpful, there’s not a broken machine in sight. I also like that their prices for drinks are reasonable. My only complaint is that I think they play the music inside too loudly and I can never hear my own music on my headphones. Otherwise great place to work out

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My wife and I were signed up at planet fitness for a while and we never went due to their employees plus their fitness equipment was very limited. So we decided that once Crunch opened up we would check it out and see what its about. WE LOVE IT! Jessica was so helpful and really listened to our needs and concerns. She was very thorough with the tour. We signed up last Wednesday and its been pretty life changing. There's usually at least 2-4 people at the check in desk and someone is always cleaning. Checking in is instant.

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YMCA member who gave this place a shot because I thought it would save me a lot of time being closer, and it has better hours. It ended up not saving me as much time as I had anticipated, and I really like the Y, so i attempted to cancel my Crunch membership. The number specifically told to me at sign up as the number to call to cancel did not work to cancel. So, googled it, and found that cancellation difficulties are very common. Got a link to the site that said to cancel, send a message to your location requesting cancellation. I did so and included all my info. 6 weeks later, i get the yearly charge. Went there a couple times, it's a nice, new gym with good equipment. If cancellation had been smooth, this would have been a 5 star instead of a 1. But i can't abide a business that makes it difficult to stop doing business with them.

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Crunch has really good amentities. The times that I have visited haven't been busy at all, usually around 6-9. They offer a 7 day trial so you can see if u like the gym. They have a wide variety of machines and equipment. They also have a area with monkey bars and a running strip type thing.

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Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 4.2-star.

This business has 120 reviews.

The address is: 575 N Valley Mills Dr, Waco, TX 76710, United States .

The contact number is +1 254-265-8265

This service is listed under Gym .

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