Located at 21560 Valley Blvd, City of Industry, CA, 24 Hour Fitness offers a wide range of fitness amenities, including weight lifting machines, cardio equipment, and a swimming pool. The two-floor facility provides a spacious environment, although some users have noted that it gets crowded during peak hours. The friendly staff and clean equipment are frequently mentioned in positive reviews, but complaints about maintenance and hygiene issues are common.
The gym has seen a decline in quality post-COVID, with many reviews reporting broken equipment and unclean facilities. Despite the shortcomings, it remains a popular option due to its location and the variety of equipment available. Management appears to be a significant concern, affecting overall customer satisfaction and service consistency.
Pros:
- Wide range of equipment.
- Friendly and helpful staff.
- Spacious two-floor facility.
- Well-ventilated gym area.
- Convenient location.
- Pool and jacuzzi available.
- Not overly crowded during non-peak hours.
- Good customer service from some staff members.
- Reasonable pricing compared to similar options.
- Frequent maintenance of restrooms, sauna, and pool area.
Cons:
- Poor maintenance of equipment.
- Facility often feels overcrowded.
- Hygiene and cleanliness issues.
Location / Contact
- Address: 21560 Valley Blvd, City of Industry, CA 91789, United States
- Phone:+1 909-978-6046
- Website:24hourfitness.com
Rating Stats
Reviews (110)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 3.1-star.
This business has 110 reviews.
The address is: 21560 Valley Blvd, City of Industry, CA 91789, United States .
The contact number is +1 909-978-6046
This service is listed under Gym .
Add a Review
Your email address will not be published. Required fields are marked *
People Also Viewed
Brian Phetthavong
8 years ago
They added 3 more squat racks so I edited my ratings from 1 star to 3 stars for 3 squat racks. Benches arent adjustable.
A Wong
8 years ago
Trapped in a contract. The customer service is horrible and they drip onto you so that you are forced to pay for the rest of the year even if you want to cancel. Not nice. These guys are money hungry and are not looking to provide excellent customer service.
Felix Jollevet
8 years ago
I loved the fact that it was close toMy job and I would workout prior to going to work and sometimes afterwards. I also met some pretty cool people.What I hate about it is the upgrade to a Super Sport, and also that upgrade without the standard amenities of a regular Super Sport - are you kidding me? The bathroom and showers stayed in state of disrepair; nothing was ever fixed - showers, sinks (motion detector faucets), air dryers, etc. However, the straw that broke the camel's back, the very reason why I left was that my membership expired at 12 Midnight one night and I arrived at the gym at 4:00 the next morning. This piss ant customer service representative would not even give me a one day courtesy pass. At the time I had just finished a two-year membership, but never received a courtesy "time for membership renewal notice." I now attend the free gym membership at the local college were I teach, but I do miss the sauna and the flexibility to go to the gym whenever I got the urge. I refuse to trade my money where I am disrespected and not appreciated.
Annie Legrand
8 years ago
Used my membership for a year to help recover from an auto accident. I spent most of my time in the pool and jacuzzi. The jacuzzi was broken for 2 months which is unacceptable. Should only be down a week at the most. The pool was kinda sketch. Always has green mold on the tiles, not much but being a previous pool owner, I would have treated and cleaned. The staff is attentive and very helpful.
Aaron Jacob
8 years ago
Great gym with excellent customer service. Serves its purpose well.One of my concerns with this facility is the dumbbell rack. The majority of the time I will find a 5lb dumbbell where the 80lb dumbbells are. Also the benches need a little tightening on the screws.The equipment is a bit older, but still functions well. Overall very functional gym with friendly service & satisfied users.- Frequent User, (5 days a week)
Chris
9 years ago
Too many bullies as managers, and none of the weights get reracked.
ericwcoast
9 years ago
No basketball court and it also smells funky.
Andres Por
9 years ago
This location just went "super sport." It's still have sport sign on. they wanna charge you more for the same crap. That's bs
Jeffrey Cheng
9 years ago
worse place to go while back to couple years ago the personal bag got opened and stolen from locked box. Their managers and staff like nothing happened and no one care. the security is bad
kai cheng pu
9 years ago
Can't believe they upgrade this location to super sports. No basketball court. Smelly locker room. Always packed Jacuzzi ( by Asian elderly). No clear rule using steam and sunna ( plz don't wear shoes or ur dirty socks in!) Always long line for class. Can't find any pro for this location.