Located at 21560 Valley Blvd, City of Industry, CA, 24 Hour Fitness offers a wide range of fitness amenities, including weight lifting machines, cardio equipment, and a swimming pool. The two-floor facility provides a spacious environment, although some users have noted that it gets crowded during peak hours. The friendly staff and clean equipment are frequently mentioned in positive reviews, but complaints about maintenance and hygiene issues are common.
The gym has seen a decline in quality post-COVID, with many reviews reporting broken equipment and unclean facilities. Despite the shortcomings, it remains a popular option due to its location and the variety of equipment available. Management appears to be a significant concern, affecting overall customer satisfaction and service consistency.
Pros:
- Wide range of equipment.
- Friendly and helpful staff.
- Spacious two-floor facility.
- Well-ventilated gym area.
- Convenient location.
- Pool and jacuzzi available.
- Not overly crowded during non-peak hours.
- Good customer service from some staff members.
- Reasonable pricing compared to similar options.
- Frequent maintenance of restrooms, sauna, and pool area.
Cons:
- Poor maintenance of equipment.
- Facility often feels overcrowded.
- Hygiene and cleanliness issues.
Location / Contact
- Address: 21560 Valley Blvd, City of Industry, CA 91789, United States
- Phone:+1 909-978-6046
- Website:24hourfitness.com
Rating Stats
Reviews (110)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 3.1-star.
This business has 110 reviews.
The address is: 21560 Valley Blvd, City of Industry, CA 91789, United States .
The contact number is +1 909-978-6046
This service is listed under Gym .
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Mary Choi
2 years ago
The manager ( Maria Tabler) is not doing any job or the company is neglecting the operation of the center.. The center is extemely dirty the swimming pool and jacuzzi smell like urine. Every morning between 9A.M to noon, I see the same people conquering the pool and Jacuzzi and talking extremely loudly and rude. They are annoying. Is manager supposed to oversee? Don't they have to train the worker to watch these rude people for the rest of the other members? The same group of peope come as a flock and intimidating every single day. They are neither courteous nor yielding. They stay in the pool for hours and hours and treat as it is their private pool; never yield the lanes! This one lady talking so loudly, I can't relax and have a peace of mind.They are so rude! Please watch the pool area!
Zach May
2 years ago
I've recently moved to Walnut and am looking for a new gym. They wouldn't let me take advantage of the free pass because its for "Walnut residents" and I didn't have a Walnut address on my ID; I am a Walnut resident though. I didn't like the employees attitude either
ariel fulgueira
2 years ago
The equipment is mostly outdated and lack proper maintenance, the locker room always smells like sewer and the cardio equipment is on the second floor where there are no fans so you can imagine how quickly you get fatigued and the sweat smell from everyone around you...
Md Waliullah
2 years ago
I have been coming to this gym for over a year now; it’s very clean, it has all the equipment and amenities that I need and more, the lap pool is fabulous, the staffs are very courteous. I could not ask more from a gym for the price I pay. So thankful.
andre bonafe
2 years ago
Not what it use to be. Many of the cardio machines don't work properly. Freeweight section look all jenky they have permanent marker written on the mirrors for the weights instead of proper labeling. On top of it all the bathroom has Roaches....
Diego Rodriguez
2 years ago
Not too bad. Plenty of gym equipment. I go at 6pm peak hours and still plenty of machines available. Mens restroom is whatever. Urinal water is shut off and leaking which is kind of gross. Over all not a bad gym.
Ruben Fierro
2 years ago
The gym fair. Staff is fine. But i feel the (franchise) owner and/or the manager dont care about this location. Spa (hot tube) has been broken for months. MONTHS!!!. The inferred sauna is broken every few weeks, and has been for a few weeks now. They have 3 plateform squat racks, that are ALWAYS occupied, but only 2 barbells. How about you get more racks since its a popular station, and enough equipment for those stations.And im not sure if this falls on the staff or how it can be regulated, but there are too many people who will just sit at a station, not actually working out. people are entitled to work out how they want, but maybe the staff can keep an eye out for what i call tree stumps.I also dont like the 30 limit on the treadmill. Other 24 hour locations offer more time. it messes up your program having to stop, heart rate drop and then start over again. i get it, if its peak hours, to fair to everyone else.I just feel management or the owner can pay a little more attention to some of these things. 2 colleges near by, plenty of retail near by. So its a high volume location, why not pay attention to whats being used a lot and get more of that. And also make broken items a priority. These are amenities people pay for. If your dishwasher broke at your apartment, wouldnt you want it fixed ASAP?i really regret paying for the whole year in advance, because i dont look forward to coming to the gym any more.
Sonia Herrera
3 years ago
Clean and it felt great to be back
Lisa Miyoshi
3 years ago
Wish they would open the dumbbells though.
Robert Lopez
3 years ago
What a old gym it's been since early 2000$ I think