Planet Fitness

The reps that work during the day here is so rude and inconsiderate. They only greet certain people when they scan there card. Also when I’m leaving they never tell me to have a good day. They really need to work on there customer service skills especially Jared. I will say the man that works on Sundays in the morning to the afternoon with the beard he’s real nice. I believe his name is Jeremy. I wish more people was like him. He’s very pleasant and always friendly with a smile on his face. I know before I switched jobs I was coming at night and Doug and Mrs Mel was also very pleasant they always said have a good work out. The man with the long beard say that as well. Due to me switching jobs and not being able to come at night no more I have no choice but to come during the day. Overall it is a nice gym it’s just the people that work there that need to work on there customer service skills.

Gave it 4 stars because Im still new, but havent seen it crowded at all, its clean, plenty of equipment, and friendly staff. All around nice, clean place at a nice price.I signed up last week w Caleb, he was very friendly, helpful and professional. All staff Ive met had great customer service. ( I hope their supervisors read this.)

I've been going for a month and a half with the Black Card membership plan, and I love it here. The staff are friendly, helpful, and informative. There's plenty of variety with their equipment so I'm never left waiting for my turn, even during the busy hours. The equipment is clean and well maintained. I'm a newcomer to fitness and at first felt intimidated and nervous about being judged or patronized by the staff or other members, but that hasn't been the case at all. Haven't run into any problems in either case, and I'm having fun reaching my goals.UPDATE: I've lost 50lbs and I'm still loving this place!

Cancelled my membership today. One star because zero stars is not an option. Find a different fitness club that cares. Corporate approach to rules (is always a losing proposition) versus real customer service (actually caring about your customers).Today they wouldn't let my 12 year old daughter who looks and acts at least fifteen, stay in the lobby sitting area while my son and I work out because we were honest enough to say she was 12, not 13 which would have allowed her to stay. She's old enough to leave in a running car with air, but not in their unsafe parking lot and surrounding area.No flexibility, no exceptions- never good (corporate). Either pick a local fitness club or at least the other corporate chains all offer childcare (not that my 12 year old isn't beyond that already). I'm not the usual negative review guy because I know things aren't perfect, and have 50 employees of my own in a large private Montessori school.But this Planet Fitness just doesn't care! Didn't care when I cancelled my membership either. They're probably used to burning through members.Just see how dismissive the response below from management is...

Love this location, the staff know me and my BF by name, they know when I come to the desk what I want and are always smiling. The only thing with the whole franchise is the paper towels... I bring my own reusable one but I've never seen another person do this so after every machine they get a long piece of towel and that adds up. Plus in the bathrooms they have a sign above the hand dryer saying how it's more environmentally friendly and there's no towels in the bathrooms... It just makes me sad, especially when I'm there and I see someone grab a paper towel taller than me

Everyone is always helpful and friendly. Been training with Darlene, 3 days a week and appreciate her guidance. She know exactly what I need and how much I can handle. I never understood why people got addicted to the gym. Now I understand ... the gym is my new addiction. I look forward to going every day. Music is great and the temperature is perfect to work up a sweat. Place is always clean.

I love that the facility is spotlessly clean. The staff always has time to answer any questions. There aren't people making me feel uncomfortable or intimidated in anyway. The equipment is well kept. I've already recommended Planet Fitness to several people I know. And I'm thinking I may bump my membership up to Black Card status. This way I can benefit from everything Planet Fitness has to offer.

This Planet Fitness just opened up, and besides the location (its hard to get to at certain times because traffic is awful in that part of Ft Myers), this gym is great. All new equipment, the staff is friendly, and there is ample room for everyone without really needing to wait for a machine. We thought it would have been packed in there, but the place is huge! Also they have a few items that I've never seen in a PF, like the rowing machines, arm bike, and some others. All in all, great place.

Well, just wanted to check the gym out. I'm already a member and wanted to check this one out in case I have to relocate. Staff were OK but not super friendly. I guess they were busy and not able to multi task. Overall the gym is clean. I will write another review another month or so.Editted 1/18/2018Black membership here, so checked in sign a paper since you are from another club, understandable.Then finished worked out and wanted to use tanning, they don't provide goggles and paper cover unless you pay. Well, it's not about paying a dollar or so, it's the principle. All other Planet Fitness that I've been to they all provide you with goggles for their members. Maybe this is a new thing. Staff they were friendly this time and polite. I would still stick with my 3 stars.

Its a great place to work out. But if you are looking to work there I would suggest looking somewhere else. The management has problems with favoritism and thier expectations vs pay are a laughable matter. They pay $9/hr for day shift which is an absolute joke and after 90 days they only get a .50 raise. I was the cleaner there and they expected me to clean half the job by myself for $10 and expected me to get done on my hands and knees and scrub between the tiles with a toothbrush.