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Planet Fitness at New Hope Franklin Sq in Gastonia, NC, is a spacious and well-maintained gym featuring numerous machines and friendly staff. The facility is clean and offers amenities like hot showers, massage chairs, and tanning beds. Members appreciate the welcoming environment and 24/5 operating hours. However, some users have noted issues with the gym's cancellation policy and inconsistency in staff behavior.

Overall, Planet Fitness provides great value for the membership fee but could improve by offering more comprehensive equipment and better customer service.

Pros:

  • Clean and well-maintained facility
  • Friendly and helpful staff
  • Wide variety of equipment
  • Hot showers available
  • Ample parking
  • Affordable membership options
  • No judgment environment
  • Massage chairs and tanning beds included
  • Flexible 24/5 operating hours
  • Spacious interior with plenty of machines

Cons:

  • Inconsistent staff behavior
  • Complicated cancellation policy
  • Limited free weights and certain equipment

Location / Contact

Rating Stats

4.5

out of 5.0

21 reviews
5.0
3 reviews
4.0
11 reviews
3.0
11 reviews
2.0
74 reviews
1.0

Reviews (120)

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The Gastonia location is a large, well air conditioning space. All the equipment is in great condition, and if I didn't live so far away from this location I would come here every day. Great job Planet Fitness!

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As far as Planet Fitness goes, it's a very good gym; spacious, lots of equipment, clean locker rooms. Most of the time everything is in working order but sometimes they seem slow to fix equipment. It can be crowded in the evenings, especially at the beginning of the week. This is a 24 hour gym. I used to belong to the YMCA and you'd be surprised how often you'll show up 20 mins before closing time. With a 24 gym, you never have to worry about when they open or close. I travel a lot for work and find the Black Card membership more than pays for itself and I love the massage equipment available to Black Card members.

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Very friendly Staff , always clean and well taken care of. Very big and plenty of machines. I really like this gym.Really wish they had more free weightsBut still a very nice Gym

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If you're going there for the weightlifting, it's pretty good. Albeit, sometimes you gotta wait a while for someone to get done with the weights or machine. Same thing can't be said about the treadmills, though. Only 10% work fine, and the other 90% all have something wrong with them, it seems(unless I'm just unlucky in the ones i choose). Some are down for maintenance, some make a loud whining noise when in use, some can't have the elevation adjusted, and some are missing buttons(i might be missing some stuff). Tl:dr, the weights are pretty good, the treadmills suck, they need repair or to be replaced.

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I go 1 or 2 am most cases based off my schedule & it's perfect. Not crowded I guess the night owl's have a kinship because everyone is to themselves but courteous & ample space leads to efficient quick sessions devoted to what you showed up to do. The staff at night is top notch very cool guy super helpful former military we talk often & the place is clean the WiFi is excellent strength water is cold weights a plenty can't go wrong with this place

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A very clean gym. The trainers are amazing! Judy never makes you feel rushed, and she listens to you. PF360 is an amazing class! It is better to take the class because when class is not in session, people will use the 360 for working out and not give you access to doing the 360 the way it is designed. Locker rooms are very clean. Lots of equipment available, and the monthly price can't be beat!

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While the gym is well maintained and nice, the some of the policies are total BS. Was told upon signing up that in March I would only have to pay the annual fee no monthly fee. I asked several times to clarify this and got no each time. Now I'm in the negative part of the fee and an overdraft fee. In response to my questions on this all I got was we can't do anything and in the agreement it says nothing either way.

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I really love this gym for a lot of reasons. The staff are friendly, and it feels good seeing the same people around the same times. I obviously would prefer to have a squat rack but the smith machine is OK. The reason I gave a three star review is primarily because of dress code, and the Inappropriate content on the TVs. For some reason The no sports bra rule isn’t being enforced. I have always liked going to planet fitness because I felt like I could be myself as a husband and a father and not uncomfortable being around people showing too much skin. I would really like the dress code to be enforced again. The issue I have with the shows, music videos played on the TV is that they show so much raunchy, nasty I would really like the dress code to be enforced again. Issue I have with the shows, music videos played on the TV is that they show raunchy, nasty, and honestly, inappropriate content that is more distracting than anything. My goal is to get in shape, serve the Lord, and become a better person. Because of these issues, I am considering going to a different gym that lines up more with my values. I understand that the motto his judgment free zone and I like that, there needs to be a standard when it comes to content played on all the TVs. Most of the time I can focus and try not to look at the TVs, but I know people who attend this gym who have also had the same issue. Please change this, because I really like coming here.

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I truly enjoy being a Black Card Member for this PF location! The staff is polite, some know you by name, and it is always clean. I love that I can hop in the massage/hydromassage chair after I finish my workout. I truly enjoy the PE @ PF with Judith, trainer. She is great! I just wish there were more classes throughout the week. I would definitely recommend this location to someone searching for a gym home.

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I go during my lunch break. The staff is great... but people dont always re-rack weights on the smith machines, and it can get busy pretty fast. My biggest complaint though is they keep the gym WAY too hot if it weren't for that I’d give it four stars easy.

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Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 4.5-star.

This business has 120 reviews.

The address is: 202 S New Hope Rd, Gastonia, NC 28054, United States .

The contact number is +1 704-868-4050

This service is listed under Gym .

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