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Planet Fitness at New Hope Franklin Sq in Gastonia, NC, is a spacious and well-maintained gym featuring numerous machines and friendly staff. The facility is clean and offers amenities like hot showers, massage chairs, and tanning beds. Members appreciate the welcoming environment and 24/5 operating hours. However, some users have noted issues with the gym's cancellation policy and inconsistency in staff behavior.

Overall, Planet Fitness provides great value for the membership fee but could improve by offering more comprehensive equipment and better customer service.

Pros:

  • Clean and well-maintained facility
  • Friendly and helpful staff
  • Wide variety of equipment
  • Hot showers available
  • Ample parking
  • Affordable membership options
  • No judgment environment
  • Massage chairs and tanning beds included
  • Flexible 24/5 operating hours
  • Spacious interior with plenty of machines

Cons:

  • Inconsistent staff behavior
  • Complicated cancellation policy
  • Limited free weights and certain equipment

Location / Contact

Rating Stats

4.5

out of 5.0

21 reviews
5.0
3 reviews
4.0
11 reviews
3.0
11 reviews
2.0
74 reviews
1.0

Reviews (120)

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Best gym in the area. The gym is always clean and being cleaned. The locker rooms are also clean.They have a nice selection of equipment, from free weights to machines. They have 4 Smith Machines which is really rare to see in a gym. A nice amount of cardio equipment. Of course they don't have some of specialized equipment (i.e. T-Bar or hack squat). But for $10.00 a month you really can't complain.

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Great place to grab a quick workout. I never have trouble getting a machine but I don’t go at peak times. Highly recommend meeting with Judith and taking her classes. She is very good and will keep you focused. Prepare to sweat! Can’t beat it for $10 a month.

author-img

Always love this place! Just as they say on the commercial... Planet Fitness really is "A judgement free zone!" The staff is always very friendly & make themselves available to assist members in any way. The equipment is kept in a top-notch, clean condition. & even the diverse crowd of members that trickle in & out of the gym... Are all so very nice! This is a great place to work-out!

author-img

It is a really clean and welcoming place. They really try to help you get fit. They don't have any kind of judgement or biased against you. Everything is just tailored to you. The staff are awesome. The equipment is nice and new. Super easy to operate. I've never felt more at ease in workout clothes.

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I just joined this gym it's fantastic!! I'm a black card member cuz why not right.... I love that I can tan and workout at 1am and then shower off the sweat and burnt ass smell and be at work at 3am on time ready to start my day the staff is so super nice and very helpful at any time even the Crack of dawn 👍🖒. Join this gym …

author-img

Love the fact that they have different rooms to target different areas. I usually do the treadmill, abs, and arms on the weekdays. Every day they are greeting and also saying goodbye and have a nice day when you leave. The only thing I would say is that the massage table was making a very loud knocking noise when using, the girl mentioned that it was messing up that day. Other than that, it is truly a no judgment zone. Love this gym!

author-img

I am so surprised still with how management maintains the day to day operations at this fitness location. Coming from NJ, I can tell you this Planet Fitness is superior in all aspects. Super clean, large amount and variety of equipment, availability of amenities like showers, lockers ... they even offer Pizza on Mondays whatttt? lol + friendly staff! The personalized classes are a huge plus as well. Extremely impressed. I don't own a black card so cant talk much on the other perks but they do have equipment for massages, tanning etc. - I highly recommend this place .. Ah! only for $10 and 24/7! cant beat that!!

author-img

Well priced with plenty of equipment to do all your work outs, hydro beds also tanning.

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This gym had a lot to offer to me. It was open 24 hours, had a cheap rate, , friendly staff, and a decent facility. I think that the culture is so heavily opposed to "power lifters" that a lot of "regular" free weight lifters are thrown into the category. At the time when I was a member deadlifts and t-bar rows were banned. The worst part was waiting for equipment. Wouldn't be uncommon to wait 30 minutes to grab the squat rack...and be the first person to do squats on it! I would recommend stopping by during the hours you plan to workout to see the amount of people there before deciding to sign up.

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First visit to sign up. I was greeted by Madison who was knowledgeable and helpful. She provided me a tour of the facility and aside from the required parts of the tour she was courteous and helpful. She answered all my questions and did so with a smile. She was a good rep for the company. I've never gone to a gym before and I found this facility clean and bright and apparently well managed. People of all different ages were there and the atmosphere was truly non-judgmentalI'm getting prepared to start my membership, yes I signed up for the black card, and will re-post as necessary.

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Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 4.5-star.

This business has 120 reviews.

The address is: 202 S New Hope Rd, Gastonia, NC 28054, United States .

The contact number is +1 704-868-4050

This service is listed under Gym .

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