Planet Fitness

General manager was a total dbag. Gonna have to dispute the transaction. Haven't used the gym since last year and they charge accounts a yearly fee on top of a monthly fee without warning. Then they refuse to refund it. Instead they inform you have to pay your cancelation fee. No thanks. 👎 …

I cancelled my membership and still charged a yearly annual fee of $39. When contacting Corp. office they stated you must contact the location itself and speak with the manager. I reached out to the Gastonia, NC location that I cancelled with 12/1/19. The manager told me if i would of cancelled on 11/25/19 i would not of been billed this "yearly annual fee". When asking why i could not get a refund for this, he stated this was a "yearly fee" and could not be refunded. I simply asked why am I paying for a "yearly annual fee" for the "upcoming" year if I have cancelled service. I was then told its just a yearly fee and not a "yearly annual fee" and I was then offered 3 months for free. Why do i want 3 months free, i CANCELLED my membership. I would like the "yearly annual fee" refunded since it is for the "upcoming" year just like Corp. told me it was. I like Planet Fitness but the way it is ran is a joke.....Keep the $39 bucks...but keep this bad review as well. DO BETTER......

Very sketchy and sneaky! I received a notification that Planet Fitness in Gastonia on S New Hope charged my account after 7 or 8 months of them not being open. I called to find out why they charged me without my consent.The lady who answered told me they sent an email (which I didnt get) saying they were opening on 09/01. I told her I didnt receive it. She told me I should have checked my spam. Who checks their spam? So they have decided to sneak in an email (not by mail service) that they were opening and that you would be charged. Is that right? Think about how many people they have done this to! Called corporate and it says each planet fitness is it's own franchise and to take it I with them. Planet Fitness will not receive another dime from me. I've spoken to my bank and will be returned my $$

Very rude staff. Shouldn’t the staff at a gym be encouraging and want to help?? Not here. I’ve only been a member less than 2 weeks and I’m ready to cancel. I really enjoyed working out and how I felt about myself afterward, but the staff here is just plain rude. I’ll be looking a different gym for sure.

Love my trainer and the positive vibes here! The equipment is great and I’m learning so much! The hydro massage chair is helpful when ur sore from working out. Regular people trying to just get fit! I highly recommend this place!

Planet Fitness reopened and charged my card twice, once was pro-rated for one month, then charged my card again for a yearly renewal fee of $40. When I called to cancel my membership over the phone, they told me I had to come in in-person...why??? Just to tell me I couldn't get the yearly membership that I was canceling prorated or reverse back to my card. Then when I asked for the corporate number it was not given to me stating that it would just come back to the store level and he would be the person responding and this was his final answer. WOW!!! Great Customer Service at it's BEST!!!

Front desk staff wasn't friendly at all. I spoke to and they looked at me like I was crazy. I told them it won't hurt to speak. About five paper towel holders were empty and the staff only replaced one. Never checked to see if any of the others were out. Front desk staff that worked on Sunday November 17th between 10am-1pm need to focus more on making sure the gym is stocked and clean instead of having personal conversations at the front desk.

I very much enjoy working out in an environment where I feel safe and comfortable to work at my own pace without feeling judged! And the first shift lady (i do not know her name) is very welcoming and greets me very delightfully

First time to the gym told the girl i hadnt been there scene they moved. Just came to tan and check it out . She never told me anything or showed me where anything was not very helpful . i think she was more interested in the guy that was …

Honestly nothing special here. I go in, work out, leave. There isn't really any particular employee that cares about what goes on in the place. It's all very individual. However, it's also cheap, so I don't really expect much more.I am confused about 1 thing:We use paper towels all over the gym to wipe down equipment... Why do the bathrooms have air driers. Those things just push around bacteria and spread sickness. Only real "complaint".