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Planet Fitness at New Hope Franklin Sq in Gastonia, NC, is a spacious and well-maintained gym featuring numerous machines and friendly staff. The facility is clean and offers amenities like hot showers, massage chairs, and tanning beds. Members appreciate the welcoming environment and 24/5 operating hours. However, some users have noted issues with the gym's cancellation policy and inconsistency in staff behavior.

Overall, Planet Fitness provides great value for the membership fee but could improve by offering more comprehensive equipment and better customer service.

Pros:

  • Clean and well-maintained facility
  • Friendly and helpful staff
  • Wide variety of equipment
  • Hot showers available
  • Ample parking
  • Affordable membership options
  • No judgment environment
  • Massage chairs and tanning beds included
  • Flexible 24/5 operating hours
  • Spacious interior with plenty of machines

Cons:

  • Inconsistent staff behavior
  • Complicated cancellation policy
  • Limited free weights and certain equipment

Location / Contact

Rating Stats

4.5

out of 5.0

21 reviews
5.0
3 reviews
4.0
11 reviews
3.0
11 reviews
2.0
74 reviews
1.0

Reviews (120)

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I was looking forward to getting back to the gym, but after how I was treated at my 2nd workout I’m not sure PF is such a good place to be. My first visit was good, and I was informed that I did not have to wear a mask as long as I was working out, and if I left my machine for any reason to just put my mask back on. During my 2nd workout I tried my best to keep my mask on at all times, but after a while of strenuous cardio it does get a little hard to breathe with the mask on. As I was working out on the elliptical I felt lightheaded so I got some water and pulled my mask down for maybe 2 minutes (while still at my own space) before an employee told me I had to put it back on. I told her I was just trying to breathe for a minute. Her response: “Ok” while rolling her eyes. I guess all the other people who had theirs down or below their nose had exemptions, but the woman who felt faint had no rights whatsoever? I’m sure I’ll be able to find friendlier service elsewhere.

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There is lot of equipment, and this location is large and well laid out and organized. Always very clean. Some other PF locations don't have some of the equipment I generally use, like the stretching cage and, for lack of a better term, the monkey bar set-up.

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Clean, relaxing atmosphere, very very friendly staff. I always feel comfortable asking any questions since I’m a little unfamiliar with things for now. I’m so glad I decided to go back there! And can’t wait to get into the workout classes!

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Great way to get moving again or to just to start! Clean atmosphere with great six foot rule enforced. The black card membership has great perks like the hydro bed massage and tanning included.

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I like this place!! It's not crowded, they have cleaning stations so we all disinfect everything we touch/use to exercise. Clean bathrooms/showers, nice massage chairs and beds. The workers are very friendly and helpful if you need them..

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It’s always clean. The staff always welcome you. Making you feel like you belong! The hydro and massage chair!! Omg don’t get me started on how much it relaxes your body. If you don’t have a Black Card Membership. YOUR MISSING OUT!!

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If you have an online bank, don't go here. They will charge you 15 extra bucks a month for not having a brick and mortar bank because it would be considered late. I had an ok experience coming in. They told me up front about this, so I'll give them that. They didn't have any other way of helping me out. So I said, "Guess I'll stay fat then" and left. I ended up calling them to see if I could get a manager, and they said the same thing, but this time they managed to call me a Miss when I, in fact, am very much a Sir, and got me to cry. Great going planet fitness. 👍 Way to accommodate your customers. Honestly, probably wouldn't have liked it anyway because I saw no free weights.

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It's a safe, clean place to workout where I don't have to worry about catcalling or judgement. I feel comfortable there. All the staff at my Planet Fitness have always been extremely kind. Definitely would recommend.

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I love going to Planet Fitness because there’s always space for me to do my workouts where I’m not too close to anyone and I never feel like I’m being judged. The staff there is also super nice and will always help you out if you need anything. Their bathrooms and locker rooms are also always very neat and clean; and I usually hate public showers but Planet Fitness actually has very good showers and I love how they have a dispenser for shampoo and body wash in case you forget your own.

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The staff is always nice. When I check in, they are very welcoming. So, I feel like I can, and have, easily ask about the services provided at that specific location or about trainers and equipment, etc. Always very clean facilities, and I travel often so I use 3 different ones at the moment. Happy overall with my choice in gym.

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Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 4.5-star.

This business has 120 reviews.

The address is: 202 S New Hope Rd, Gastonia, NC 28054, United States .

The contact number is +1 704-868-4050

This service is listed under Gym .

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