Planet Fitness at New Hope Franklin Sq in Gastonia, NC, is a spacious and well-maintained gym featuring numerous machines and friendly staff. The facility is clean and offers amenities like hot showers, massage chairs, and tanning beds. Members appreciate the welcoming environment and 24/5 operating hours. However, some users have noted issues with the gym's cancellation policy and inconsistency in staff behavior.
Overall, Planet Fitness provides great value for the membership fee but could improve by offering more comprehensive equipment and better customer service.
Pros:
- Clean and well-maintained facility
- Friendly and helpful staff
- Wide variety of equipment
- Hot showers available
- Ample parking
- Affordable membership options
- No judgment environment
- Massage chairs and tanning beds included
- Flexible 24/5 operating hours
- Spacious interior with plenty of machines
Cons:
- Inconsistent staff behavior
- Complicated cancellation policy
- Limited free weights and certain equipment
Location / Contact
- Address: 202 S New Hope Rd, Gastonia, NC 28054, United States
- Phone:+1 704-868-4050
- Website:planetfitness.com
Rating Stats
Reviews (120)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.5-star.
This business has 120 reviews.
The address is: 202 S New Hope Rd, Gastonia, NC 28054, United States .
The contact number is +1 704-868-4050
This service is listed under Gym .
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Leo Aquino - Mentor
11 months ago
Overall pretty good environment, lots of equipment and space, comfortable. Staff was welcoming and kind.Points ro improve would be make music less loud and the fans don't need to be so furious...The looks of the place could also get renovated because this gym looks a little dated. Doesn't interfere with your workouts or the other qualities mentioned, though.
Nat
1 year ago
It’s kept clean and the staff is nice
iesha coates
1 year ago
It was clean not a lot of people there which is getting and the staff was great
Elizabeth Yates
1 year ago
Not too expensiveOpen hours work with my scheduleNot too crowded
Jesse Hughes
1 year ago
Anyone who wants an excellent experience with any kind of workout you pursue, I highly recommend this facility!
Pat Covington
1 year ago
Went to the one in Gastonia NC and I loved the state of the art equipment. Friendly workers too.
Na Na
1 year ago
I love coming here for my workouts!! Friendly staff and the place is very clean.
Ralph Henderson
1 year ago
I visited while traveling and really enjoyed it. The team members were helpful and kind. The gym is clean and well kept. They're going through a little renovation but it didn't hurt my workout at all.
Suzie Mason
1 year ago
I travel a lot and this is definitely one of my favorite Planet Fitness gyms to go to. Some of the big cities have some crazy ones that don't compare, but for a small city gym, the setup is the best. The beginning of the year it's always rough because the Resolution people show up and you have to wait for machines to open up, but every other time of the year, it's perfect for quick workouts!I love the staff, though. They've been great the past couple of years I've been coming.
Kim Cabe
1 year ago
First, the staff is great! They are friendly, supportive, and helpful. Secondly, I enjoy being able to come into PF and work out pretty much anytime I want. I also like the fact that I can come in as often as I like. Last, It's always very clean and they work hard to keep it that way.