Planet Fitness at New Hope Franklin Sq in Gastonia, NC, is a spacious and well-maintained gym featuring numerous machines and friendly staff. The facility is clean and offers amenities like hot showers, massage chairs, and tanning beds. Members appreciate the welcoming environment and 24/5 operating hours. However, some users have noted issues with the gym's cancellation policy and inconsistency in staff behavior.
Overall, Planet Fitness provides great value for the membership fee but could improve by offering more comprehensive equipment and better customer service.
Pros:
- Clean and well-maintained facility
- Friendly and helpful staff
- Wide variety of equipment
- Hot showers available
- Ample parking
- Affordable membership options
- No judgment environment
- Massage chairs and tanning beds included
- Flexible 24/5 operating hours
- Spacious interior with plenty of machines
Cons:
- Inconsistent staff behavior
- Complicated cancellation policy
- Limited free weights and certain equipment
Location / Contact
- Address: 202 S New Hope Rd, Gastonia, NC 28054, United States
- Phone:+1 704-868-4050
- Website:planetfitness.com
Rating Stats
Reviews (120)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.5-star.
This business has 120 reviews.
The address is: 202 S New Hope Rd, Gastonia, NC 28054, United States .
The contact number is +1 704-868-4050
This service is listed under Gym .
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luv2model2007
1 year ago
Affordable. Not too busy at any given time of day compared to other gyms in the area.
Luis Fajardo (The traveler)
1 year ago
Planet fitness is always awesome,, it doesn’t matter what state am on,,their treadmills are my best friends and always will, lol 🤙🏼🤙🏼 …
Olivia Smith
1 year ago
I don’t understand why I can’t jump rope in the gym with my rope especially in the mornings when there is room and not many people. It’s lacking real equipment and turf that I am use to at other gyms. This being the biggest gym in the area I feel like they should have. But I guess that is planet fitness in general a basic gym.UPDATE: no I can not understand. Why does the gym not have a simple jump rope if we can not bring them in the gym. Like I said it is a basic gym
Eldred Robinson Jr
1 year ago
I love the atmosphere and the space. The people are great and it’s the space
Melton Industries
1 year ago
Working out is one of those things in life that is necessary to stay in shape and at the planet you can definitely get in shape the staff and members are friendly and helpful the equipment has a wide range of variety and the monthly cost ain't too bad for what you get. I'd recommend it.
Shelby Luckey
1 year ago
Love working out at Planet Fitness! Carrie from the New Hope Rd location in Gastonia is awesome! The staff there are very welcoming and helpful. Clean and well operating facility! Glad I'm a member!
Terrence Sanders
1 year ago
Gym was clean and well lit. Friendly faces all around.
Jessica Conley
1 year ago
Seems many machines aren't balanced. Nice and big space with plenty of machines. Bathroom could use a little more attention.
Brian Shaw (Bill)
1 year ago
Great atmosphere. However, it would be nice if they offered more personalized instructions for beginners
Perry Beason
1 year ago
I had a lady by the name of Gigi in the locker room and I am a man in the man's locker room and when I get out. Of the shower and she's standing in there and I'm in my underwear walking to my locker to get dressed she is smarting off telling me. That I have no respect and I said. How am I supposed to know you're gonna be in here when I get out of the shower? Then she was highly disrespectful and ran her mouth the entire time while I'm trying to speak to her manager