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Planet Fitness at New Hope Franklin Sq in Gastonia, NC, is a spacious and well-maintained gym featuring numerous machines and friendly staff. The facility is clean and offers amenities like hot showers, massage chairs, and tanning beds. Members appreciate the welcoming environment and 24/5 operating hours. However, some users have noted issues with the gym's cancellation policy and inconsistency in staff behavior.

Overall, Planet Fitness provides great value for the membership fee but could improve by offering more comprehensive equipment and better customer service.

Pros:

  • Clean and well-maintained facility
  • Friendly and helpful staff
  • Wide variety of equipment
  • Hot showers available
  • Ample parking
  • Affordable membership options
  • No judgment environment
  • Massage chairs and tanning beds included
  • Flexible 24/5 operating hours
  • Spacious interior with plenty of machines

Cons:

  • Inconsistent staff behavior
  • Complicated cancellation policy
  • Limited free weights and certain equipment

Location / Contact

Rating Stats

4.5

out of 5.0

21 reviews
5.0
3 reviews
4.0
11 reviews
3.0
11 reviews
2.0
74 reviews
1.0

Reviews (120)

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No trainers. I'm a new member and don't have any help. What if I want to learn how to bench press. No one is there. Overall nice place. Not as nice as the y but it's nice

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This is the best place to workout,the staff is very helpful as well as friendly,the equipment is top notch and they keep the entire facility clean and I definitely recommend this location to anyone looking to workout and not feel judged 🤙 …

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I visited this gym with a member. This is a good place to workout without judgment or condemnation from anyone. The staff is pretty friendly and the facility is very clean. If I loved in Gastonia, I would join this establishment.

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I'm a purple monster! Love Planet Fitness and it's whole design. I've been to more than a few on the east cost and have not been disappointed with any of them.Gastonia NC is great. Large space, many machines to choose from and the staff is helpful and friendly. Locker rooms are just right and their showers! Oh, yeah, hard work out! Hot water!

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Very friendly staff, The location is always clean. Workout vibe is 🔥🔥🔥 …

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Gym and equipment is decent. The place is clean. My biggest problem is with staff. After today I had to create a review. I’ve been approached by staff for allegedly stealing a vape, and arguing with another gym member. Never happened! Today I was accused of trying to expose myself to a female worker in the locker room after taking a shower and I made her feel uncomfortable. Furthest thing from the truth! Staff members love to mention their policy and rules to certain members, but not the members they are cool with. Ex. I was told not to bring outside equipment by one staff member. I seen this same staff member talking and laughing with a gym member who had outside equipment in her hand. Lol so I asked staff member, did you tell her not to bring outside equipment?It’s all good though, just here for a couple more months baby! Then back home to Esporta Fitness!

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Been going to this gym for about a year now, and I love it. It has plenty of equipment, and usually duplicates of most machines so that you almost always can workout without having to wait on a machine.I do have a couple issues though-one is that I don’t think staff patrol the smith machine area often enough. I’m usually there for about 2 hours and I’ve notice that I really don’t see staff leaving the front desk area often. As a result-I do notice that weights that aren’t racked by (rude) guests are often left that way for my entire 2 hour workout. And that often deters others from using those machines. Or dumbbells/plates will be left out in the auxiliary rooms. A hourly patrol around the whole facility from staff should be a simple enough thing so they can correct these minor issues.Another issue I have is a planet fitness wide one. And that’s simply that I would love to see some free weights eventually at these gyms. The smith machines are only really good for select upper body routines. They can be awful for your hips and overall balance for workouts like squats-especially at higher weights. I know it’s meant to keep things safer/beginner friendly(and ward off extra buff people who scare the beginners), but these machines hinder people from getting as effective of a workout as they could with free-weight racks. Not sure this will ever change with PF, but I figured it would be worth mentioning just to be another voice to the pile of people pleading for this.

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I really like this one specially because I'm able to get to any piece of equipment there its not too crowded. The people there are really friendly and I absolutely love how I feel after a workout. This one is the best pf I've been to

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Definitely love tanning here… they’ve got great stand up and lay down beds and you can not beat the price!!!! They need to update the beds lights more often but I’m sure they go by the laws and regulations; just have to balance between stand up and lay down to reach the best possible tan:) very laid back Great staff & customer service , the “no judgement” attitude is truer then ever.. plenty of equipment so to each their own, there’s definitely some thing for everyone’s needs -

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Visited this PF this morning. Lots of space and equipment. Very well laid out. Friendly staff. Highly recommend!

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Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 4.5-star.

This business has 120 reviews.

The address is: 202 S New Hope Rd, Gastonia, NC 28054, United States .

The contact number is +1 704-868-4050

This service is listed under Gym .

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