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Planet Fitness in New Rochelle, NY, offers a spacious and well-lit environment, making it a comfortable spot for workouts. With a variety of machines and clean facilities, members enjoy a welcoming atmosphere supported by friendly and helpful staff. The branch maintains high standards of cleanliness, and the equipment is generally in good working order. However, the gym has shifted its hours from being 24/7 to limited hours, which has led to crowding during peak times.

Although many users appreciate the cleanliness and overall environment, there have been repeated concerns about locker room security and the maintenance of some machines. Additionally, issues with customer service and billing inconsistencies have been noted by several members, which dampens the overall experience.

Pros:

  • Spacious and well-lit environment
  • Friendly and helpful staff
  • Variety of machines available
  • High standards of cleanliness
  • Hydromassage beds and massage chairs available with Black Card
  • Convenient location close to other cities
  • Affordable membership options
  • Generally uncrowded during early hours
  • Free personal training sessions available
  • Spacious locker rooms

Cons:

  • Locker room security concerns
  • Reduced operating hours causing crowding
  • Repeated billing and customer service issues

Location / Contact

Rating Stats

4.1

out of 5.0

32 reviews
5.0
10 reviews
4.0
12 reviews
3.0
11 reviews
2.0
45 reviews
1.0

Reviews (110)

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I've only been a member for two weeks and the staff has been caring and amazing. They always greet you and say "Enjoy your workout". Also I had left something at the gym I called and spoke with Johnny . He was helpful. He not only found my item but he personally notified me to retrieve it. This gym is the best.

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Very clean and well maintained. machines are rarely out of commission and if so, they're repaired quickly. Two floors, well ventilated and 24 hours. Staff is always very polite and kind. Have been going for close to 2 years and i love it. They're very focused on cardio so if you're into weights, your options are limited. They still have more than the average planet fitness. Showers are in great shape and lockers are very spacious.

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I have been too so many planet fitness gyms, some in other states, and this one is the best one so far.. there are ample machines, so there is no waiting. Even at busy times it doesn't feel like a crowded gym..the only downside is that there is no parking..but that really isn't a major complaint. This gym is truly 24 hrs and open til 1 on most holidays..it's everything I need in a gym and at a great price.

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Out of all of the planet fitness I have been to I would say this is the best due to the amount of space as well as machines. I like how the cardio machines are facing the tvs and not another workout area every machine is well spaced and spread out wisely. I like their tanning beds and how they separated the free weights downstairs really well thought out. I like how clean it is and not very crowded at certain times compared to the planet fitness I've been to. The reason why I rated planet fitness a 4 star instead of five is due to their parking is off street and it's metered parking unless you parked a couple of blocks away from the area, also the fact that they do not allow you to bring weight belts and attach weights to them. If they had a parking lot and they allowed weight belts to be used with their weights this would be 5 star.

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Before, this facility had problems with managing the cardio circuit, and anybody can just cut into someone else's routine. Recently, hasn't been a problem for some time. But now, whoever is in charge of cleaning crew cannot have the decency to properly close off a section of the facility when they have to vacuum. Without proper notification ahead of time, workout routines from paying customers like myself were interrupted. We work on our routine to get the best results, and issues like those can ruin the flow. Please provide proper signage to indicate when a section of the facility is closed off for cleaning

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For the price it's a good gym. i find that the facility is always clean when i go. Staff in nice. you have to pay to park on the street or utilize stop&shop parking lot.

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Excellent gym except no parking the meters run until 12 midnight. parking is killing this gym slowly .plus no protein shakes like some others. can't afford to pay for gym and parking. so we see if I continue to go there.

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Overall, the staff is friendly and have a good understanding of how to ACTUALLY keep a gym clean. Props to the people who already sanitize after using a machine or dumbbell; however, the only real small concern would be the atmosphere. The reason I say it's a small concern is because they are not a lot of so called "gym heads" walking around all over the place but rather lazy people who often demotivate others! Stick to working out and get off your phones!

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this gym is pretty big, it has two floors so there's plenty of space to go around. it's also fairly clean most of the time, I'm pretty sure during peak hours its hard to keep up with, locker rooms are clean, bathrooms are 50/50 depending on whos working there. Equipment is clean and almost always in working condition. The 2nd floor is prodominantly all cardio machines minus the cable machine area in the back. Over all its the 2nd best planet fitness ive ever been to. I give it 4 stars because the planet fitness franchise in general doesnt have a large selection of workout machines and equipment. They also attract alot of people who are not serious about their workout, and take up space socializing.

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Planet Fitness in New Rochelle seems to be an almost impossibly good deal. Spacious, well maintained, clean as a whistle, and almost always uncrowded. The staff is pleasant and courteous -- imagine the front desk attendant remembering me by name after just my first three visits, post sign up!The cardio equipment is new and well maintained, the weight equipment is startling in its variety, and the circuit-training area is really well laid out (12-minute abs area too).And on top of all this, you can sign up for free personal training sessions that at my hour (5:30-6:30 am) almost always have open slots.I have friends who pay 7-10 times as much as I do per month, and aren't as satisfied with their gym.The only drawback is that parking on the street is a little tough pre-7am (haven't gotten a ticket yet, but am waiting for it.) But really, it feels ungracious to complain about that, given the great deal these guys are giving me. I only mention it to demonstrate my objectivity.20 years at New York area gyms, and this one gets my vote as the best, hands-down.

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Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 4.1-star.

This business has 110 reviews.

The address is: 5 Lecount Pl, New Rochelle, NY 10801, United States .

The contact number is +1 914-509-1271

This service is listed under Gym .

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