Planet Fitness in New Rochelle, NY, offers a spacious and well-lit environment, making it a comfortable spot for workouts. With a variety of machines and clean facilities, members enjoy a welcoming atmosphere supported by friendly and helpful staff. The branch maintains high standards of cleanliness, and the equipment is generally in good working order. However, the gym has shifted its hours from being 24/7 to limited hours, which has led to crowding during peak times.
Although many users appreciate the cleanliness and overall environment, there have been repeated concerns about locker room security and the maintenance of some machines. Additionally, issues with customer service and billing inconsistencies have been noted by several members, which dampens the overall experience.
Pros:
- Spacious and well-lit environment
- Friendly and helpful staff
- Variety of machines available
- High standards of cleanliness
- Hydromassage beds and massage chairs available with Black Card
- Convenient location close to other cities
- Affordable membership options
- Generally uncrowded during early hours
- Free personal training sessions available
- Spacious locker rooms
Cons:
- Locker room security concerns
- Reduced operating hours causing crowding
- Repeated billing and customer service issues
Location / Contact
- Address: 5 Lecount Pl, New Rochelle, NY 10801, United States
- Phone:+1 914-509-1271
- Website:planetfitness.com
Rating Stats
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.1-star.
This business has 110 reviews.
The address is: 5 Lecount Pl, New Rochelle, NY 10801, United States .
The contact number is +1 914-509-1271
This service is listed under Gym .
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ANKUR GUPTA
1 year ago
I often go to this place for workout and enjoyed every second of my workout as it is very spacious and has different sections for different workout
Lisa Bolanos
1 year ago
Went there today to possibly join. I asked for a tour. . I was told she is alone and cannot leave the reception area. So will not be joining. Was not a warm welcome. You need a better welcoming staff.
Enrique Vargas
1 year ago
I am a black card member and needed to find a gym closer to work, it was between this one or the one in the Bronx. I came here twice and it was horrible. The men's locker room is dirty, no soap in the bathroom sinks, half of the lockers are broken, people smoking pot in the locker room, girl at the front had an attitude for no reason, I simply asked her where's the men's locker room and she said are you serious? I smiled and said I've never been here before and she then says oh, follow that guy there!I've been to so many planet fitness gyms, and I'm surprised how bad this one is based on the demographics of the area. Before I posted this review I made sure to check the other reviews and you can easily see that I am not the only one! I will take the 8 minute drive to the Bronx or just wait until I get home in CT and never will I return to this one.The only way to enjoy this gym is by avoiding the locker room and already coming in with your workout gear on, working out, and leaving right away.
catherine rudolph
1 year ago
My experience is similar to others who have posted negative reviews here. Most members are okay, but quite a few do not follow rules. Some take photos and use cell phones in locker rooms even though there are signs prohibiting. Signs say leave egos at the door, but some staff and members have ridiculously inflated egos, are on a power trip, oddly threatening. One newer member put her leg/foot up on the ledge near the locker I was using. I asked her to please move her leg so I could access my locker. She became nasty and gave me a crazy lecture. Worst of all, had a few things stolen. And, male workers abruptly enter women's locker/shower area later in the evening. Some staff members are personable but quite a few of the early a.m. female staff are a frequent unwanted, loud, almost intimidating presence in locker/bathroom. There's been A LOT of staff turnover. It was nicer when I first joined. No longer a member.
Justin d
1 year ago
Friendly staff and a variety of exercise equipment for each members needs for overall health
Cody Myers Music
1 year ago
Never enough free weight equipment and way too much cardio equipment.Half the time the "disinfectant" spray bottles are empty (or the paper towels are)...and when they are full it's mostly water.
Finesse Fitness
1 year ago
I really enjoy coming here, especially because it so close to home. Only thing I can say is I wish they had a better pull-up bar.
Bob Wolfe
1 year ago
Good when members are respectful of each other. Unfortunately management feel no responsibility for controlling the behavior of members such as playing unsavoury music at loud volume.
Fabian Diaz
1 year ago
The place is good but I have to give it a 3 star because I was doing a workout and a lady comes up to me saying that I need to get out because she’s going to be using that and I just started doing my set she got mad and wouldn’t let me talk so I got out of the set and she didn’t even used it so I go to another set she followed me and says “HURRY UP FINISH YOUR WORKOUT BECAUSE IM USING THAT ONE TO AFTER I FINISH FHE CHEST SET” and I went to another workout and she said the same-thing she did it to the other people working out she would follow people and say get out of the machine because she’s using all of the machine
Martin Sanchez
1 year ago
I cancelled my membership two months ago - in person. I continued to be billed and I continue to show up and speak to a manager; no refunds yet. I email, never a response. How does that work? New Manager - email and call, never a response. Is this typical? There are no mechanisms to take it to a higher level. Will public exposure or a small claims court resolve this? Does this happen to other people? Never again.