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XSport Fitness offers a wide range of amenities including a pool, basketball court, spa services, and various workout classes. Located on the top floor of The Mall at Bay Plaza, it operates 24 hours a day, making it convenient for any schedule. The staff receives mixed reviews, with particular praise for helpful employees like Roxy.

The gym features a large selection of equipment, but issues with cleanliness and maintenance are frequent complaints. While some users appreciate the friendly atmosphere and personal trainers, others report poor service and broken amenities. Overall, it offers a comprehensive fitness experience but needs improvements in customer service and facility upkeep.

Pros:

  • Open 24 hours a day.
  • Wide range of equipment and classes.
  • Convenient location within a mall with parking validation.
  • Friendly and accommodating staff members like Roxy.
  • Options for additional amenities such as a pool and spa services.
  • Child care services available.
  • Affordable membership tiers.
  • Diverse workout facilities including a basketball court.
  • Strong supportive community atmosphere from some members.

Cons:

  • Issues with cleanliness and maintenance.
  • Customer service and staff professionalism vary greatly.
  • Inconsistent availability of certain amenities.

Location / Contact

Rating Stats

3.6

out of 5.0

38 reviews
5.0
10 reviews
4.0
16 reviews
3.0
15 reviews
2.0
31 reviews
1.0

Reviews (110)

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Just joined, my personal trainer is fantastic, and I’m excited to start my fitness journey. My greatest issue is the locker-rooms/bathrooms are pretty disgusting. Seems like they are not cleaned daily, and most soap dispensers are empty. In a COVID world this is unacceptable. Would be a 5 star review if the place was clean.

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(Just signed up, may amend my rating later)My regular gym went out of business and I'm looking for a new gym home. Checking several out, decided to try out XSport Fitness. The gentleman I signed up with Sean was professional and not pushy with the member packages they offer. I really just want to go in, lift and go home without any fuss.First impressions, 24/7 operation, validate your parking forntwo hrs, it's a decent sized gym with the normal equipment you would expect. A big plus is they have a basketball court if you're looking for anything extra. I don't know anything about the gym culture or staff culture here yet but I will update on that soon. Overall first day experience was positive. I'm looking forward to see how this experience is.

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I came in with my mother who is very apprehensive and picky about customer service, cleanliness, and fitness gyms in general. This Xsports checked all of those boxes and then some! Not only do they have a HUGE traditional gym floor with all of the machines and weights you could ask for, they also have a basketball court, indoor pool, and state of the art spa/recovery machine services. The real gym however is the staff. We we’re given a tour by Miguel M. At the front and not only was he very informative and congenial, he genuinely seems to enjoy his job and fellow staff. The manager William R. Was also quite helpful and did not push memberships on us. We both happily signed up and can’t wait to return to this gem of a gym!

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Too crowded and even some people were unmasked! Unreal! The Covid-19 still active in the neighborhood (Co-op City). In fact, the cafe removed all indoor seating and placed it outside.

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I only joined recently because they're 24 hours, and it suits my busy schedule. However I did try their massage table which was great.I go in the middle of the early morning, usually between 12 or 3am. They do have staff cleaning non stop which is a huge plus. The place is very very clean.However the immense, annoying downfall is that the weights are an absolute freaking mess. They're everywhere! All over the floor and none on the rack. It speaks more to the type of discourteous clientele than the Gym management. However by this time of the morning with the gym so empty the management should have someone cleaning up the weights and placing them in the appropriate locations. It's like a minefield.For that reason alone I can not give. A 5 stars. Its really ridiculous.

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XSport Fitness is amazing! It is a huge location with a pool with a lifeguard, basketball court, spa: fitness pod, LED facial, chromotherapy room. Hydro massage, hydration pod, gym equipment area on 2nd floor, exercise room for Zumba, Pilates, Yoga, Cycling, Water Fitness classes & more. It offers child care, $5 for 2 hours - for the day & $10 monthly for 2 hours a day & you can view your child from the Tv's on the machines, while working out. You can purchase healthy snacks, sports drinks/water at the location & workout attire as well. Bathrooms/ lockers room have a sauna, showers, steam room & are very classy with hair dryers. Great location within the mall, by the food court area. Highway I-95 & Hutchinson River Pkwy are nearby. Tauri & Michael are very helpful & motivated workers. Open 24 hrs. 2 hour parking validation. If you park outside, it's free!The best gym in The Bronx! I recommend & well worth your $, especially for your health: mind, body & soul !

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Professionalism 5 StarCleanliness 5 StarSafety & Security 5 StarFriendliness 5 StarAccommodating 5 StarFirst let me begin, I’ve never felt so understood & not taking advantage of my money just to join a fancy gym facility. Where do I start, this gym is what I think about when I think of the perfect gym. It started with the location and Roxy’s wonderful personality. She quickly moved me with her understanding of my needs and she convinced me to tour the facility & offered me the classes that I was exactly looking for ~ water fitness/aerobics.I was in awe at the awesome energy and knowledge that you get from the trainers here, Phyllis & Jorge they are eager to help and will to take time with you. I attend 4 nights a week and have results. Their classes are unique & intense but you will get fit & lose weight.Also they understand what you are striving for and they WILL get you there and further, while having fun. The classes are intense for every level athlete, and you will love the diverse workout combinations. The rest of the facility is immaculate, full Hoop court, cardio, weights, machine etc... Sauna, jacuzzi, pool and steamer. Not to forget other classes ~ Yoga as well. I will definitely be a member for at least 18 months! I even recommended 3 more members at the $499 membership, hope to see you there! Ask for Roxy, tell her Fran sent you.

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High end gym/spa equipment and incredibly friendly staff. Highly recommend. Located on the top floor of the Bay Plaza Mall (which is also wonderful).

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Was the guest of my dad here for a couple of days and really enjoyed it. The first fitness club where I saw stationed security inside the gym but that didn't make me feel a way. The machines were operable, clean and plentiful. The locker room was clean and well lit. It had a sauna and a steam room, the first of which I used. It seems conveniently located at the mall and they validate parking, which I know to be a plus. If I lived up here, this would be my gym.

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The facility itself is excellent. The machines and equipment are brand new and always kept in pristine condition. If there's a machine you don't know how to use, the trainers are always glad to answer a quick question for you.X Sport would get 5 stars from me if my review were only based on the physical gym, however the customer service here has left a bad impression on more than one occasion. This is not to say that all the employees are terrible, because many of them do go out of their ways to help you. However there are a few have been rude and aggressive and this reflects very poorly on the entire establishment. I should add that if you contact corporate they are definitely very helpful with any issues you might have.Also as a few reviews have already stated, the pool has not been opened though the gym has been for a few months. While I understand that this is an issue beyond X Sport's control, I did not appreciate the lack of transparency. When signing up for the membership, the representative gave us a tour of the pool and when asked why it was empty he stated it "wasn't busy yet". I see that as a deceptive move, which only made me more distrustful of the employees.Overall, I have found that if I minimize my contact with employees my workout is completely fine.

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Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 3.6-star.

This business has 110 reviews.

The address is: 200 Baychester Ave, Bronx, NY 10475, United States .

The contact number is +1 347-338-1313

This service is listed under Fitness Center .

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