XSport Fitness

Honestly, these reviews almost discouraged me going to this gym but I’m happy I came in and saw for myself. As an experienced trainer who went to multiple commercial gyms, this one is amazing. It’s extremely affordable with so many amenities. Yes it gets packed but there’s so much equipment and variations which is a plus. Tbh it’s a Great gym - And it’s 24 hours.

Female locker room is dirty its been a week and its not getting any better showers and sauna steamroom has a funky smells and there is hand sanitizer or virux in the cardio area. This is sad a very nice gym with poor maintenance.

Everything about this place is great. After my assessment with a personal trainer it took me 5 days to recover. I can't afford a trainer but if you've got it, get it. I'm so hype I can't wait to return and go ham. Btw I've got injuries and he did everything to avoid me hurting myself while still kicking my azz😊A month later and I've got grievances. 5 to 3 stars is warranted. I'm not renewing in 2024. I'm over it! If you can patronize another gym. The jacuzzi is out of commission and no one knows the code to the spa. The managers abrupt end to my follow up call was wild, I guess once your already a customer respect isn't necessary. Mind you the hang up came after two days of asking to speak to Sean and being left on hold. Sean wasn't the culprit though, the other gentleman claimed to be a manager and didn't provide a name. Before instructing me to call corporate.

I've only been here a month and these are my observations:1- You have people that show initiative working there, then you have those pejorative megalomaniac pedantic employees who make your day even harder then what it already is.2- Employees should make every visit welcoming! most are usually on their phones, & when asking a question they are typically very disengaged or seem annoyed, businesses acquire & require great attention to detail, as customers are their hugest consumers, most of these employees don't really care for your experience, but they have VERY FEW employees that are polite and take your concerns into accountability.3- The gym is disgustingly dirty in the night time especially.4- This is a 24 hour gym, but the spa, pool and other amenities aren't accessible after like 6-7pm which is an inconvenience to those who work all day, we get an expensive membership to not even be able to access those amenities most of the time.

After having a humiliating experience with a disgusting associate named Caroline I called to inform management that I was coming in to file a formal complaint. Upon arrival the manager Shaun tells me to give him a few minutes. I then waited about 35 minutes while the manager happily conversed with Caroline and numerous patrons, before using his hand to gesture me over to him. As soon as I sit down he calls me the customer with the bad attitude and told me he already what happened. I interrupted him and asked him to allow me to speak since he doesn’t know me, wasn’t even there, and hasn’t heard my side of the experience. After explaining my disdain with my experience he proceeds to tell me that I am not allowed in the gym because Caroline filed a complaint against me with corporate. He also told me to call corporate because it was “out of his hands”. I told him that I do not want to patronize a facility that allows disrespect to their customers on that level. I told him I am uncomfortable with entering, knowing she works there and is allowed to behave in such a degrading manner. He refused to make eye contact for the duration of his phony apology. I have now contacted corporate multiple times, with no one to speak to but an answering machine. I strongly urge everyone to not patronize this establishment. In order to dismantle the degrading and racially insensitive patriarchy that exists within XSport fitness, we must not continue to send out dollars at this establishment. Members and non-members alike this is a racist establishment with poorly trained employees and management.

Ehh it’s okay. They never have dumb bells. No one re racks their weights. The bathrooms are dirty but the members are partly to blame because I always see workers efficiently cleaning. All the workers are very nice and helpful. It’s a great atmosphere full of knowledgeable personal trainers and people who are actually in shape and know what they are doing. The parking aspect of it sucks. They validate the tickets but you’ll end up paying anyway because the system to enter and exit is always messed up and there time prints are never accurate. Bay Plaza is just a ghetto place. This would be a much better gym if it was outside of the Bay Plaza area.

I love the equipment this gym has to offer, great staff overall. My only concern that has been going on would be the cleanliness of this restroom. It always used to be very clean, but now the stalls are filthy, the showers are dirty, the saunas aren’t clean, mirrors are dirty, horrible smell. It seems to me they aren’t cleaning this bathroom frequently and something needs to be done about this. I don't feel comfortable using the locker room here any longer.

Great, friendly staff.wide array of workouts,24 hr service. Been a member for a while and I love it. My guy Manny makes sure I’m in that gym regularly by checking up on me

This is to the corporate of Xsport Fitness, your employee by the of name Roxy at the Bronx location is so professional. She tries her best to fix any problems you maybe having in regard to the gym, and she make it a joy to workout at this facility. Thank for everything Roxi and Xsport Fitness! Sincerely Alphonso member seen 2017.

This place is not what it used to be. I have been going for years prior to Covid and enjoyed going, Very uncomfortable environment, dirty machines, very crowded. I have been trying to cancel for over two months and when called they told me to call corporate. I tried calling that number multiple times but I’m left on hold for almost an hour each time and each time nobody would pick up and sometimes hung up the phone. It isn’t fair that I’m being charged meanwhile I have been trying to cancel for a very long time, and I don’t feel comfortable going in person. I also feel that they are not following the COVID protocols which is another reason to not feel comfortable attending the gym. The very few times I went back a few months ago they didn’t even ask for vaccination status meanwhile it was in place during that time that places required proof.