XSport Fitness

They close the basketball court at night, it’s so frustrating because some people only have time to get a good cardio at night. A bunch of young kids would come in at night and play basketball instead of being out in the streets. It’s unfair that our night people pay our membership like everybody else and we can’t even use the amenities that’s more important. Last night at least 20 of us decided we will take this up with corporate. The gym is such a great gym with so much to do but, Management do a poor job, they need to have more understanding for the people that can only go to the gym at night. Re-open the basketball court at night, It’s simply not fair.

My friend had gone in and has done really good. She worked hard for her results. But she had to cancel her membership due to a personal matter. When she called to cancel her membership an employee made unnecessary and disrespectful comments. When she addressed his rude remarks in tears, he pretended that he could not hear her. The level of immaturity and disrespect was unacceptable. Their customer service needs an upgrade and an attitude check. Terrible experience with their customer service. When she went to the manager about the situation, he was being aggressive when speaking to her. Don’t go here. It is not worth your time, money, or patience.

I love the gym Monday thru Friday when Roxy the manager is there. she is very helpful but busy all the time running around all over the gym, very attentive to us the customer we get to use the spa only when she is there because unfortunately no one else knows how to use it, also the gym is only clean when she is there, weekends is bad gym has no to little assistance.

I visited this gym for a few a months and was trained by private trainor Vanessa, she was and is incredible and amazing with costumers and her environment. Vanessa is kind and patient and most of all encouraging to her costumers and people around her, she also keeps the space very clean as well as the equipment. Love this gym very much!!!!

It's the best gym in world, it's open 24 hrs 7 days a week. The classes are fun yet powerful, the trainers will always help you, the staff is kind and always there to help. I've been a member for years now. The have a pool, sauna, jacuzzi, steam room, dry room is always clean. There is seven or eight different kinds of massage pod rooms plus a basketball court it's an amazing place, and the price is super affordable.

Love this gym. Manny signed me up and it was that day I felt part of a family here. I am encouraged and welcomed when I walk in. I love the classes and fitness equipment. The trainers are all good. Friendly relaxed environment with no drama. I love it here!

This gym is decent. However, there is major room for improvement. They offer a spa and when you request to use it, the workers always have an excuse on why you can't. They need to hire people who are there to help the customers and someone that knows how to use the machines. Its frustrating that I drive over 30 minutes to come to this gym and use the amenities and I'm unable to (including but not limited to the hydro machine and facial.) Save your money and your time. This gym is not worth it.

It's a clean and safe environment . They have professional staff in all positions. Young adults middle age adults seniors. Young teens playing basketball in a sectioned off area for that. Trying to get back to the pool and sauna 😩. 24 hour's a day what's not to like. …

The place is very nice but some of the staff I feel need to take a customer relations training. Simple acknowledge and common courtesy goes a long way. I tell you one thing the maintenance grew is very nice and friendly.I have 3 business and always explain to my staff, people need to like coming in and dealing with you because if they don't then they will go elsewhere. Nyc is full of competition.

Just went with my husband today to take a look at the gym and ask for brochures and the front desk woman told me it’s in the side there weren’t any. My husband and I waited two mins and she didn’t ask us if we needed help or anything. She didn’t ask if we’d like a tour. Very unprofessional. I would of loved to join with my husband but unfortunately I will not join and also tell my clients how unprofessional the atmosphere was. I am all for great customer service unfortunately this gym doesn’t even greet you when you come in rather go to planet fitness.