XSport Fitness offers a wide range of amenities including a pool, basketball court, spa services, and various workout classes. Located on the top floor of The Mall at Bay Plaza, it operates 24 hours a day, making it convenient for any schedule. The staff receives mixed reviews, with particular praise for helpful employees like Roxy.
The gym features a large selection of equipment, but issues with cleanliness and maintenance are frequent complaints. While some users appreciate the friendly atmosphere and personal trainers, others report poor service and broken amenities. Overall, it offers a comprehensive fitness experience but needs improvements in customer service and facility upkeep.
Pros:
- Open 24 hours a day.
- Wide range of equipment and classes.
- Convenient location within a mall with parking validation.
- Friendly and accommodating staff members like Roxy.
- Options for additional amenities such as a pool and spa services.
- Child care services available.
- Affordable membership tiers.
- Diverse workout facilities including a basketball court.
- Strong supportive community atmosphere from some members.
Cons:
- Issues with cleanliness and maintenance.
- Customer service and staff professionalism vary greatly.
- Inconsistent availability of certain amenities.
Location / Contact
- Address: 200 Baychester Ave, Bronx, NY 10475, United States
- Phone:+1 347-338-1313
- Website:xsportfitness.com
Rating Stats
Reviews (110)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 3.6-star.
This business has 110 reviews.
The address is: 200 Baychester Ave, Bronx, NY 10475, United States .
The contact number is +1 347-338-1313
This service is listed under Fitness Center .
Add a Review
Your email address will not be published. Required fields are marked *
People Also Viewed
Juan Gómez
1 year ago
Best gym I’ve ever assisted. Specially Roxy her customer service is on point. Best customer service I’ve ever gotten compared to other gym competitors.
Willross Lyons
1 year ago
The best person i've ever met! Amazing customer service Roxy will treat you like family and provide you with the best assistance possible. LOVE IT
Christopher Schofield
1 year ago
It’s a decent gym I went there for about a year and half, 4 years ago. Some staff are good and some were terrible. But that was years ago, they probably have all new staff now
Jaii Kendall
1 year ago
Roxy is a hardworking woman who does her job phenomenally! She made me feel super comfortable whenever I walk in the gym and always goes above and beyond to help me whenever I need it.
Jenielee Pabon-Garcia
1 year ago
Love this GYM, It has everything you need to work out. You always see the workers cleaning the equipment, the workers seem nice and polite especially Roxy. She always made me feel so welcome when I come in. Really do recommend that you come here
Victor Fontaine
1 year ago
It's open 24 hours and starts at $20 per month. They have higher tier memberships but it's mostly for spa type stuff and classes. All of the dumbbells under 50lbs seem to be "missing"... I couldn't find one shoulder machine in the entire place and their all in one cable machines are pretty worn out. The men's locker room is a C plus. I call it a slight step up from planet wokeness, which is reflected in the price. The earlier you get there the better.
Brianna Rodney
1 year ago
A reasonable gymThe heated pool is now working.The place needs 2 b cleaned.
Kwabe Sarpong
1 year ago
Pros:- Decent equipment selection- 24/7 GymCons:- Dumbbells are never in the correct spot. Its extremely annoying having to go on a scavenger hunt for dumbbells.- Locker room isn't managed at all. Every time i go there there are more locks than there are guys in the gym. Seems like people are using the lockers as their own personal safe and staff doesn't seem to care.- The price does not seem to fit the facility at all. I’ve had a better experience at planet fitness and the only reason i switched gyms was planet fitness wasn’t 24/7.- Staff don’t seem to care. I walked in and no one was paying attention to the front desk. I could’ve easily went straight upstairs if i didn’t have a membership seemingly.
Deborah D. Jenkins
1 year ago
Love this gym! Always packed but I'm still able to find solice.
Etimosman
1 year ago
I have been there for 5 years and in the beginning it was great. As of lately ( April 2023 ) the gym has been dirty, unsanitary, weights all over the place.... I definitely will not re-join .