24 Hour Fitness in San Jose, CA, offers an extensive array of cardio and strength training equipment, a swimming pool, basketball courts, and specialized workout rooms. Open 24/7, the gym ensures round-the-clock accessibility, attracting various fitness enthusiasts. Despite its size, the facility suffers from severe cleanliness issues, with frequent complaints about dirty restrooms, broken equipment, and a lack of maintenance. Staff friendliness varies, but there's an evident gap in customer service and overall hygiene standards. Some users appreciate the ample workout space and friendly staff, while others express concerns over safety and sanitation.

Pros:

  • Open 24/7.
  • Variety of cardio and strength training equipment.
  • Large workout space.
  • Swimming pool and basketball courts available.
  • Specialized workout rooms (e.g., spin and dance rooms).
  • Friendly and helpful staff (some positive mentions).
  • Good trial offers (like a 30-day trial for $1).
  • Frequent cleaning efforts noticed by some users.
  • Some equipment gets fixed relatively quickly.
  • Ample parking space.

Cons:

  • Frequent complaints about cleanliness.
  • Many broken or outdated machines.
  • Persisting safety issues and theft concerns.

Location / Contact

Rating Stats

3.4

out of 5.0

58 reviews
5.0
20 reviews
4.0
23 reviews
3.0
13 reviews
2.0
7 reviews
1.0

Reviews (121)

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I enjoy working out at 24 Hour Fitness Locations, but this particular location has BLACK MOLD all over the women’s bathroom shower walls. It’s disgusting. Cleanliness of this facility needs to be addressed ASAP!!! #HealthViolationI will gladly remove this review if they clean and address the issues. It’s not safe. It’s so disgusting to shower in a bathroom at a facility you pay a monthly fee for it to be maintained clean 😡🤢

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this one is big enough: just cleaning has problem. i think don’t blame the stuff for clean. some people went there are not keep it clean. one time, i went in woman’s jacuzzi, even has poop inside. how that happens? any adult knows it is not proper to do it in public place. after that time. i called stuff, they clean and change water right away. that’s why i say, if the customer can not keep the place clean, how the stuff keep it clean. has to be both way. i never went inside jacuzzi any more.

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Plenty if equipment for all sorts of training. A variety of areas to train in and the equipment is usually clean and functional. One star off because they definitely don't maintain there bathrooms. Sometimes it's absolutely horrendous and the smell is overwhelming. 🤨 Don't let that deter you from working out here though. There's plenty of classes to sign up for and they offer trainers to those that can afford it.

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So far, this place is barely ok. Just joined, and have been there for only a couple weeks. Super crowded during the times most people would be looking to use the place, disorganized, and filthy. I mean I don't really care how dirty a gym is, it doesn't need to be pristine, but this place is grimy. I've been watching this one area under a locker I regularly use to see if the pile of dirt/hair/dust bunnies is ever going to be swept up or not. I've not actually showered there yet because I need to get shower shoes before walking through there, it's nasty.The weights are in complete disarray. Finding a pair of matching dumbbells is only possible if you take them from someone who is in the process of putting them back :). The weight plates are scattered and racked in a jumble.Also, seems to be full of people who didn't really learn gym etiquette. You're likely to find someone just resting on a piece of equipment, not actually using it, browsing their phone. Or people who just leave their equipment on the last place they used it, rather than re-racking. Because of the crowding issue, you'll also find people with 3 or 4 sets of dumbbells at their station, that they've gathered to avoid the problem of someone else taking the next weight they need for their next set.IDK about this gym yet, I'll revise my review if things get better in the following weeks.

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The dirtiest 24 Hour Fitness location I have ever been to so far. Many shower rooms are broken and need to be fixed. It's a good thing the restrooms are cleaner than the rest of the other areas. They have too few basketballs you can borrow and most of it are worn out. The basketball court was quite a mess everytime I visited.

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If it was not crowded, I would have given 4 stars. I think that's why it makes the price cheaper (~50/month)The weight room is spacious and good variety of equipment. But very crowded at peak hours.The free classes are also very crowded.The swimming pool for laps is good size. But the surrounding was not attractive to me. I need nice surrounding.They put pressure on me when I wanted to sign up for trial period. They were trying that I sign up prior to trial period which does not make sense. They called me before my trial was over... It certainly had a negative impact on my interest to join.I think they are much better off if they give at least a week of free trial. They give me basically 2 days and an evening.

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This place has gone from bad to worst in terms of cleanliness.... Look at the photos below. This is the state of the family restrooms, not only are there dirty towels lying around for weeks, there seems to be mold growing on the tiles and the WC

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I just got robbed inside the gym in the woman's locker . A Wallet, 2 phones. The gym said we just have to go home and file a police report.???I feel so unsafe. I'm afraid to go outside. What type of city we are living and what type of business is this gym that it doesn't take care of their customers. THIS IS HORRIBLE I'M SO SCARE NOW this people know where we live. What is going to happen now?.And the worst part is when the employee is telling me that he is calling the cops ON ME because I was crying and disrupting the peace. They know where we live now. How do they think I;m going to sleep this nights. I'm just mentally disturbed right now, hyperventilating. :( In two hours they have done disasters with our credit cards.

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This gym can feel a bit crowded at times and some of the cardio machines were getting a bit dated. Overall, this is a pretty good location. The basketball court is well-ventilated and well-attended. Everything was in good working order and the TRX area was a nice addition.

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It is a very large gym, everyting you need is here, unfortunately the mens locker room is nasty. I have been there when raw sewage has come up through the floor drains, smelly and a health issue. I have gone onto the showers where someone had pooped in there.I have gone into the steam room and it smelled like boiling poop from raw sewage at the floor drain. Nasty people blowing there nose on the Jacuzzi. I dont go there anymore, its a nasty health hazard in the mens locker room

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Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 3.4-star.

This business has 121 reviews.

The address is: 1610 Crane Ct, San Jose, CA 95112, United States .

The contact number is +1 408-490-3019

This service is listed under Gym .

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