24 Hour Fitness in San Jose, CA, offers an extensive array of cardio and strength training equipment, a swimming pool, basketball courts, and specialized workout rooms. Open 24/7, the gym ensures round-the-clock accessibility, attracting various fitness enthusiasts. Despite its size, the facility suffers from severe cleanliness issues, with frequent complaints about dirty restrooms, broken equipment, and a lack of maintenance. Staff friendliness varies, but there's an evident gap in customer service and overall hygiene standards. Some users appreciate the ample workout space and friendly staff, while others express concerns over safety and sanitation.

Pros:

  • Open 24/7.
  • Variety of cardio and strength training equipment.
  • Large workout space.
  • Swimming pool and basketball courts available.
  • Specialized workout rooms (e.g., spin and dance rooms).
  • Friendly and helpful staff (some positive mentions).
  • Good trial offers (like a 30-day trial for $1).
  • Frequent cleaning efforts noticed by some users.
  • Some equipment gets fixed relatively quickly.
  • Ample parking space.

Cons:

  • Frequent complaints about cleanliness.
  • Many broken or outdated machines.
  • Persisting safety issues and theft concerns.

Location / Contact

Rating Stats

3.4

out of 5.0

58 reviews
5.0
20 reviews
4.0
23 reviews
3.0
13 reviews
2.0
7 reviews
1.0

Reviews (121)

author-img

Despite it not being the closest 24 Hour Fitness to where I live, I probably go to this location the most. It is large and features just about anything you may need for your workout. I have yet to wait on equipment like I do at other locations. Staff is friendly and inviting and even wish you a nice day on your way out. Could be a bit cleaner, but not enough of a problem for me to complain.

author-img

I love this 24 Hour Fitness location. It is my favorite location, located near where I work. They have plenty of equipment and their Olympic power rack area is the best I've seen. The layout is not cramped. My only complaints are that there aren't any water bottle refill stations, entering/exiting/parking can be annoying, and the dumbbells could be laid out better like the new 24 Hour Fitness at Newpark Mall in Newark.

author-img

Came for a trial- will probably not recommend this place. They are open 24 hours but the cleanliness of this place makes me want to take 2-3 stars away. The locker room for men is not well kept. Maybe they are cutting back on janitorial services? Anyway- cleanliness is important to me so I will pass on this 24 hour. Some are better maintained than others. Their equipment is up to date and is up to par with the standard 24hr equipment rotation.

author-img

Staff member Jose was extremely helpful!Very impressed with the spacious workout platform. Nice four- lane lap pool. Excellent sauna, spa and steam room area. Very friendly staff. And friendly and engaging guests ...Excellent experience all the way around!

author-img

As a Super Sport, this 24 has everything you should need. Power rack, squat rack, benches, dumbbells, etc. It even has things nobody needs, like that fake grass area. My favorite area is the room with the 4 power racks and bumper plates. Since they opened this, I find myself coming to this location often.Unfortunately, the men's locker room and sauna area are kept shockingly dirty. It's a mess. I don't understand how a super sport location with so many employees can't take turns mopping for a couple minutes each every hour or so. Apparently such work is beneath them. Not me. If they had a mop there and a bucket of soap, I swear I'd spend a couple minutes cleaning myself before using the sauna. Since they don't I have to go all the way to the Fremont location.

author-img

Good space most of the machines in working condition. Unmatched showers to occupancy ratio, often times there is a waiting line to shower. Higiene wise management needs all hands on deck, you can actually see mold in showers area. Restrooms area most of the times stink. For the price you pay for membership and what you get in return this place lacks behind.

author-img

I have been a member for over 6 years and yes they have great group classes offered every day different times of the day and evening. The class instructors are exceptional. Yes they have a pool and offer kids day care service. They offer towel service provided they are ready when you get there. They have a juice bar that is actually very good. I have to wonder about it though.If they don't have even warm water to wash your hands off in the bathrooms how clean are the containers and machines. Hmm! Are they washed with hot water? They don't have hand dryers that work properly and some don't work at all. The gym is not maintained as it should. The spin bikes; most make loud noises which mean they need tuning or otherwise. They run out of paper-towels and hand sanitizer quite often in different locations throughout the gym. The woman's bathrooms are disgusting and I have seen them this way as early as noon time and late as 6:30 PM. Understand this gym is busy but I have seen management come and go this is a direct reflection on the management at this site. Management should take pride in providing a healthy, sanitary place for customers to get fit as much as possible. With just a little TLC this gym could be 5 stars hands down.

author-img

Very large 24hrs super sport, lots of people all the time, and it is easy to park here. Male and female may go their own area for Spa, Sauna, Steam. There is Bay 101 casino next to the building so it is good place to go exercise before you call it a day. If there is a fast food restaurant or something here for dining, then it would be even better place to go. The cleanness compared to Fremont's Super-sport is slightly worse. 4 star place to go, enjoy !

author-img

I've been to almost all 24 hour fitness locations in the San Jose and surrounding areas and this ranks at the top of my list. It does get busy during the rush hours, but if you can avoid those times, it's worth it to make this your daily gym. Other reviews mention things like trash on the ground and smells in the bathroom, but that can't be avoided during rush hours unless they have a cleaning staff working 24 hours a day. During slow hours, this place is pretty clean. This gym is so big that I rarely have to wait for any equipment I need. The equipment is fairly new and when something does get marked as out of order, it's usually back up fairly quick.

author-img

If it were not for the bathrooms and the showers this place would get 5 stars. The juice and food bar is amazing. The huge range of equipment and places to work out here make it mostly easy to get your workout in even during the busy times.However... One must ask the question.... "why would you put in bathrooms and showers that are in no way big enough for the massive size of this kind of super sport gym?" You know you have a problem if there is a huge line for both the toilets and the showers every day. Also some of the things I have seen in terms of cleanliness of the toilet and shower area might make a normal person question if they are in a third world country... Quite disgusting.On a final note though, the staff is quite friendly and helpful. If it were not for the bathrooms this place would get 5 stars

No reviews yet

Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 3.4-star.

This business has 121 reviews.

The address is: 1610 Crane Ct, San Jose, CA 95112, United States .

The contact number is +1 408-490-3019

This service is listed under Gym .

Add a Review

Your email address will not be published. Required fields are marked *

Rate this business! *
Add Photos