Orangetheory Fitness in San Jose offers a motivating group workout environment combining cardio and strength training. Located at Avalon on the Alameda, this gym is known for its energetic coaches and supportive community. Members enjoy a variety of exercises and structured class schedules that help them achieve measurable fitness results. The atmosphere is friendly, and the facility maintains a clean and welcoming environment, making it a suitable choice for anyone looking to get serious about fitness.
Despite the praise, some members have reported issues with customer service, particularly around unclear cancellation policies and privacy concerns. Additionally, some beginners have experienced inadequate guidance, leading to injuries. Overall, Orangetheory Fitness provides a high-energy, results-driven workout experience but could improve in customer support and clarity of policies.
Pros:
- Energetic and motivating coaches
- Variety of exercises
- Supportive community
- Clean and welcoming environment
- Structured classes with clear instructions
- Measurable fitness results
- Welcoming front desk staff
- Consistent workout intensity
- Positive group environment
Cons:
- Unclear cancellation policies
- Privacy concerns reported
- Inadequate beginner guidance
Location / Contact
- Address: 1360 The Alameda R18, San Jose, CA 95126, United States
- Phone:+1 408-912-1992
- Website:orangetheory.com
Rating Stats
Reviews (111)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.6-star.
This business has 111 reviews.
The address is: 1360 The Alameda R18, San Jose, CA 95126, United States .
The contact number is +1 408-912-1992
This service is listed under Gym .
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Rahul Srivastava
1 year ago
Thank you for the 5-star review - We are grateful to have you as a member of our Orangetheory family! We hope to see you soon!
Anirudh Koul
1 year ago
Wow - thanks so much for the excellent rating! The feeling is mutual we love cheering you on. We hope to see you soon!
Shomron Jacob
1 year ago
Best workout studio ever!
Sonia Virdi
1 year ago
Great atmosphere, challenging and varying workouts backed with research and trainers who push you to do your best!
T. A.
1 year ago
excellent place to train, trained staff with human quality, attention at the reception very complete. I meet my expectations
annie brown
1 year ago
Both of my experiences have been great! I’m so glad that I joined because I need the motivation!
Sholpan S
1 year ago
REVIEW UPDATE- STAY AWAY FROM THIS STUDIO - THEY DONT JUST PROVIDE BAD SERVICE- YOU ARE JUST A NUMBER FOR THEM AND THEY DONT "CARE" FOR A CUSTOMER AND ALSO PROVIDE FALSE INFORMATION ON GOOGLE!!!! Despite providing such unfair treatment and service the studio is also calling me a liar - this is just unacceptable and I'm not going to tolerate such treatment - nor did they offered me a free trial, nor have they refunded me my money, nor did they inform it should be worn on the wrist. All they could have done is refunded me my money for the tracker when I asked that just a couple of weeks after purchasing it, instead of making "beg" their reception for weeks and still refusing to refund and worsening my whole OTF experience, by not apologizing, but instead continuing argument. ORIGINAL REVIEW: I'm very disappointed with the way I'm being treated after I've been a loyal member of this studio for past 18 months, and a national member for past 6 years. During past a few weeks I’ve been trying to return their tracker, bought 2 weeks ago, due to its tracking issues. It hasn’t been a few weeks since I purchased the tracker when I brought it back to the studio where they held it for another a few weeks just to tell me they can’t refund it and that it only works if I wear it on my arm instead of my wrist. I was not told about these limitations of the tracker when I purchased it or I wouldn’t have bought it at all because I have a sensitive skin. It’s so useless for me that I told their staff if they can’t refund it they can keep it. Long story short - I don’t recommend this studio anymore, stay away - all they need is your money!
Lucy Luis
1 year ago
Right when you walk in your greeted with a friendly, no judgement staff. Carley was very nice and helpful with the studio introduction. Coach Emma was helpful and motivating and kept a great class energy! Can’t wait for my next class!!
Marissa S.
1 year ago
It is a great facility! The staff is friendly and the coaches are really great at leading these workouts. I just started up again a few weeks ago but so far so good. Loving all of the energy and motivation here.
Vanessa Garcia
1 year ago
My first workout at this facility was so good I was hooked immediately. I loved the engagement and feedback from the coaches, the fact that it was quick, and your live performance summary is displayed on the screen. Can’t wait for my next class!