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Planet Fitness in North Bergen, located at 8101 Tonnelle Ave, offers an affordable and welcoming gym experience. The facility, located in the basement of Tonnelle Plaza, provides a variety of machines and amenities. Members appreciate the spacious layout and friendly staff. However, some concerns include poor equipment maintenance and issues with customer service, especially regarding membership cancellation policies.

Overall, Planet Fitness is ideal for newcomers and budget-conscious individuals, though improvements in equipment upkeep and customer support are needed. For more details, visit planetfitness.com or call +1 201-295-0000.

Pros:

  • Affordable membership fees
  • Friendly and attentive staff
  • Spacious layout
  • Good variety of machines
  • Convenient parking
  • Clean facility
  • Welcoming atmosphere
  • Good for beginners
  • Available amenities
  • Location is convenient

Cons:

  • Issues with equipment maintenance
  • Poor customer service
  • Complicated membership cancellation process

Location / Contact

Rating Stats

3.6

out of 5.0

58 reviews
5.0
8 reviews
4.0
16 reviews
3.0
11 reviews
2.0
17 reviews
1.0

Reviews (110)

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The staff is okay it’s a normal gym. Gets packed after 5pm and dies down around 9pm. We’ve seen a few roaches.

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This location is no longer 24/7. 2 stars just because they close too soon. Also, the workers blast the “lunk” alarm 30 minutes before closing so the work out hours are EVEN LESS. Smh.

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Pros:1. new updated equipment2. Sorta friendly staff who assisted me in finding my lost items in the locker room.Cons:1. no wifi or cell service, and to connect to wifi, you need to ask for password at front desk. No cell service due to being located in a parking garage.2. When its closing time, they will sound the lunk alarm for 5 mins straight as if us members are animals. It’s very disrespectful. The staff did provide me a manager contact to discuss this with, though.3. Your stuff will get moved to a random locker if you don’t lock it, so be careful. Staff told me this is a common issue there.4. Broken or no HVAC system installed. You will sweat even before you start your workout.

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Planet Fitness sucks. After joining the gym and needing to cancel it several months later, they don't let you cancel it online. They require you to go to the gym where you signed up to cancel IN PERSON. However, the happily take ALL PAYMENTS online, no problem there. Of course, the obvious reason for this practice is to decrease the likelihood of member cancellations by creating an obstacle to cancel, i.e., requiring a long trip to the gym after you move away. Pretty pathetic business practice. Don't join. Work out in your local park, at least you'll get fresh air and see squirrels. :)

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04/08/2023It's on the lower level. The lower level parking area had a decent amount of spots, and it was quite empty on a Saturday morning. NOT an entrance for trucks or any high clearance vehicles.I didn't use any of the equipment as I only stopped to shower. I had an issue with my black card membership not showing up, but staff member Daniel was quite pleasant and helpful about the issue. The ladies' room was clean. The shower had decent pressure. The water was warm enough, but I would not call it a hot shower. There aren't hooks or anyplace to hang a towel or bag in the shower area. Large dressing rooms that offer complete privacy. The mirrored vanity area in the locker room had a simple countertop and several outlets. The water bottle refilling station was working. On my way out, staff member Michael assisted me and was helpful and pleasant as well.

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Unbelievable, inexcusable, its 5pm on a Friday afternoon, March 15, 2023 and these idiots decide now is a good time to disconnect and disable 30 or so treadmills for some cleaning. Who's the idiot in charge that decided this. This should be done on the overnight shift, geeezuz, stupidity. 🤬 …

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Went once, and never going back again. It is so dirty and there's no air circulation in the building. The lack of air circulation makes the gym smell so badly, none of their fans were even on. Didn't last even 20 minutes in the gym because of disgusting the gym was.

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Horrible horrible gym! Extremely rude staff always an issue when in there and all equipment is either not working or broken needs a serious re-evaluation and manager Michelle is rude and has no manners whatsoever. Will never go to that location ever, lost a black card customer

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Ok, giving one start so management reads it. Here are the main problems with the location:1: It’s time to bring back the “24 hours open”2: If you are not bringing back the “24 hours open”, then put the cleaning personnel at night time when the location is closed. The cleaning personnel is always cleaning at peak time!3: Pay attention to the equipment please! Some equipment was replaced, and just two days after replacement, one machine was already broken, and still remains broken!4: Replace or repair the rest! There’re machines that have been broken almost a year!If you get broken machines, cleaning staff at peak times, and closing times, all together, the location becomes chaos!I’ll change my review to once this is fixed, or I’ll just stop my membership. Me, like all other people, we are all in this location because of travel convenience.

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I like this planet fitness its always clean and the workers are friendly.

No reviews yet

Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 3.6-star.

This business has 110 reviews.

The address is: 8101 Tonnelle Ave, North Bergen, NJ 07047, United States .

The contact number is +1 201-295-0000

This service is listed under Gym .

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