Planet Fitness located at 5335 N Military Trl #20, West Palm Beach, FL, is a well-regarded gym known for its friendly staff and clean facilities. It offers a wide range of equipment to suit various workout needs. The gym's unique selling points include its welcoming atmosphere and consistent upkeep. However, some customers have voiced concerns about outdated equipment and poor customer service experiences from specific staff members.
Plans are affordable, and the facilities are spacious and well-maintained. With convenient hours and supportive staff, Planet Fitness offers good value for those looking to maintain their fitness routine. Although there are some service inconsistencies, overall feedback highlights a positive workout environment.
Pros:
- Friendly and helpful staff
- Clean facilities
- Affordable membership plans
- Wide range of equipment
- Spacious workout areas
- Convenient opening hours
- Welcoming atmosphere
- Hydromassage and other perks for Black card members
- Supportive and informative management
- Good for maintaining fitness routines
Cons:
- Inconsistent customer service
- Outdated equipment in some areas
- Issues with cleanliness in specific spots
Location / Contact
- Address: 5335 N Military Trl #20, West Palm Beach, FL 33407, United States
- Phone:+1 561-530-4143
- Website:planetfitness.com
Rating Stats
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.4-star.
This business has 120 reviews.
The address is: 5335 N Military Trl #20, West Palm Beach, FL 33407, United States .
The contact number is +1 561-530-4143
This service is listed under Gym .
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Stacy Laguer
5 years ago
Great place. Very clean. Everyone mind their own business. Friendly staff. So far so good.
Christina Brown
5 years ago
I am a black card member so I like all that the facility has to offer for such a low price. I am also happy that it is very clean and all the machines I need are always available.
Ryan Quick
5 years ago
Even though the gym is clean, their customer service is horrible. Mostly the same people working that do not greet you... or they ignore you on your way out. Same case when buying drinks at counter. You will have to wait for employees to finish talking amongst themselves and finish their stories before they actually check you out at the register.
Rishabh Patel
5 years ago
I just got out of this gym and it is terrible when it comes to cleanliness despite what the rest of the people say. The workout area is clean but the fountains look like they haven't been cleaned in months. The locker room smells terrible (i know locker rooms can smell but ive been to 3 other planet fitness over 4 years and they are very good compared to this location). The showers have a BIG dip in the middle and the shower heads basically spray a mist on you (unlike the other locations). They also have so much soap scum that again doesn't seem like has been cleaned in months. This is all compared to other planet fitness locations. The gym has nicer equipment than the rest of the locations but I am not coming back because I left in disgust. I felt dirty coming out of the shower. This location is 2 mins away from work but I will drive 15 mins extra to go to the palm beach gardens location than come back here. Please please fix the locker room.
Christie Suddreth-dunn
5 years ago
Came in from out of town to use tanning machine. Staff was excellent but really wished in house music was provided in tanning machine. If you felt my review and/or pictures were helpful to you, please don't forget to click the thumbs up icon. Thank you!
Hervé W
6 years ago
I really like this Planet Fitness. It's always clean and the staff is super cool and courteous. Only time I've waited for a machine is after 5 pm on a weekday.
Diana Campo
6 years ago
The gym is very clean, tons of machines and people mind their own business. Staff is super friendly and helpful when needed. Only reason I didn't give 5 stars is because the location is not the best but I've never had any issues or trouble.
Stephanie Maria
6 years ago
The only good thing about this gym is the main workout room is clean. Even though their logo is judge free work out that's a complete lie. If you work out less than 45 minutes you're getting judged straight to your face. God forbid you want to tan without working out, you will get rude comments from staff. Tanning beds are disgusting 24/7. I have been to multiple planet fitness & the staff here is the worst, never a smile, never 'good to see you', never anything positive.
Megan True
7 years ago
I love it it next to my work and my house it nice and clean and everying is clean in there love the ppl there and they have all tv up and it cool everying work in there to i love going there love the bed and everyting
Alecks Fernuco
7 years ago
awful place, I went to get a daily pass and they wanted to charge more than a monthly membership, ridiculous ! these people they want to rip you off by over pricing a daily membership. I will never come back to planet fitness even if I have to pay for the whole membership !!!! they sucks