Planet Fitness located at 5335 N Military Trl #20, West Palm Beach, FL, is a well-regarded gym known for its friendly staff and clean facilities. It offers a wide range of equipment to suit various workout needs. The gym's unique selling points include its welcoming atmosphere and consistent upkeep. However, some customers have voiced concerns about outdated equipment and poor customer service experiences from specific staff members.
Plans are affordable, and the facilities are spacious and well-maintained. With convenient hours and supportive staff, Planet Fitness offers good value for those looking to maintain their fitness routine. Although there are some service inconsistencies, overall feedback highlights a positive workout environment.
Pros:
- Friendly and helpful staff
- Clean facilities
- Affordable membership plans
- Wide range of equipment
- Spacious workout areas
- Convenient opening hours
- Welcoming atmosphere
- Hydromassage and other perks for Black card members
- Supportive and informative management
- Good for maintaining fitness routines
Cons:
- Inconsistent customer service
- Outdated equipment in some areas
- Issues with cleanliness in specific spots
Location / Contact
- Address: 5335 N Military Trl #20, West Palm Beach, FL 33407, United States
- Phone:+1 561-530-4143
- Website:planetfitness.com
Rating Stats
Reviews (120)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.4-star.
This business has 120 reviews.
The address is: 5335 N Military Trl #20, West Palm Beach, FL 33407, United States .
The contact number is +1 561-530-4143
This service is listed under Gym .
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david hall
2 years ago
Staff is great no matter what time you come, very clean and equipped very well, the Only, complaint or suggestion is to get couple of decline benches, you aren't allowed to use the ones located in the ab section for lifting..great place otherwise.
Monique Preston
2 years ago
Been a member for more then a month..was stop on my way to work out with my 14 year old son they ask me for a birth certificate...if it was one person In my space fine .but 4..different times and it's already been a 2 months..who walks around with that and since when my word as a member and mom not good..going bring it today and let go of my member ship after I do..
Marybeth
2 years ago
Its always clean which is nice...especially the showers and bathroom. The employees always say hello and have a good day...very cool!
Norvin Tinoco
2 years ago
love this gym very nice and friendly staff. Always clean and well maintained there are usually not a huge crowd and ita actually open 24/7
Denia Batista
2 years ago
The girls at the front desk were so willing to help!! And it really is a no judgement zone! First time and I am hooked, oh and that hydro massage machine they have bomb.com!!!!
Ctruth Taylorborne
2 years ago
The staff is friendly and by far the cleanest PF in the Palm Beaches. The staff / management team is always cleaning the gym . When you walk in you can feel the cleanliness in the air. #45 PF Staff - THANKS !!!!!
Savannah Williams
2 years ago
I've been a member at PF for YEARS, and was glad to see this location open about 6yrs ago considering its closer for me. But, while other PF get new equipment every few yrs, this location is severely behind on upgrades. Gardens location has been updated more than 4 times, but this location - not even once. Why is that? I was told it's the surrounding area, aka the demographics. That seems like a problem and a troubling issue.
Wesley Kelley
2 years ago
Very clean. Extremely easy to access. Staff very knowledgeable and friendly. Well worth it to get the Black card.Specific shout out to Katrina who answered all my questions and helped set up the app on my phone
Andy Rajkumar
2 years ago
I stopped by this location and was surprised it was so well kept. The workers are very friendly and helpful. If you're looking for a spot to get your workout in, come here. It's very welcoming location and is COVID-19 friendly. Devon was especially helpful.
Adonys Leon
2 years ago
Generally a good experience not usually crowded mid day but gets a little packed more towards the afternoon. Staff are friendly well mannered and intuitive to each customer, although they were a little loud the last few visits loudly conversing with eachother and customers. It was a bit of a distraction but overall a good gym and healthy environment.